IT Support Specialist II

Safe-Guard Products International LLC•Atlanta, GA

6h•Hybrid

About The Position

We are looking for a skilled Tier 2 IT Support Analyst to join our team and provide advanced technical assistance across various platforms, including Macs, laptops, Microsoft Intune, and Office 365. This role involves troubleshooting complex issues, supporting end-users, and ensuring the smooth operation of IT systems.

Requirements

Experience with macOS and Windows troubleshooting.
Knowledge of Microsoft Intune for endpoint management.
Strong understanding of Office 365 administration.
Familiarity with Active Directory, Azure AD, and Group Policy.
Ability to diagnose hardware issues and coordinate repairs.
Excellent problem-solving and communication skills.

Nice To Haves

Certifications such as CompTIA A+, Microsoft 365 Certified, or Apple Certified are a plus.
Bachelor’s degree required.
10+ years of experience in a Tier 2 IT support role to include macOS, Windows.
Direct experience managing corporate IT environments with Macs and laptops.
Knowledge of Intune, JAMF or other device management tools.
Knowledge of Beyond Trust remote access tool

Responsibilities

Provide Tier 2 support for macOS and Windows laptops, addressing hardware and software issues.
Administer and support Office 365, including Exchange, SharePoint, Teams, and OneDrive.
Troubleshoot network connectivity, VPN, and wireless access problems.
Collaborate with Tier 1 support to escalate and resolve technical issues efficiently.
Assist with application deployments, system updates, and patch management.
Maintain documentation for IT procedures and troubleshooting guides.
Provide technical guidance and training to end-users and Tier 1/Interns.