IT Support Specialist II

Niterra North America Inc•Wixom, MI

9d•$55,000 - $67,000•Onsite

About The Position

Founded in 1966, Niterra North America, Inc. (formerly NGK Spark Plugs) is the world leader in technology, innovation, and world-class quality in the design of spark plugs and oxygen sensors. Today, that tradition continues as we transform our organization's portfolio, expand our core ceramic technologies, explore capabilities beyond traditional areas, and challenge ourselves to develop solutions and services that leverage technology to address social issues while contributing to a sustainable society. The IT Support Specialist II is responsible for installing, configuring, deploying, and supporting software, hardware, and peripherals across the organization. This role involves resolving helpdesk tickets, providing end-user support and training, managing Active Directory accounts, maintaining inventory and license compliance, and delivering remote technical support for traveling and executive users. The ideal candidate brings strong troubleshooting skills, excellent customer service, and the ability to prioritize and communicate effectively in a fast-paced environment.

Requirements

High school diploma or GED required.
2+ years of experience with installation, configuration, deployment, and support of software and hardware.
Combination of post-secondary education and/or a minimum of two years of previous commensurate work experience.
Advanced computer skills.
Strong documentation skills for technical issues.
Good problem identification and resolution skills.
Effective communication and customer service skills.
Ability to support associates with helpdesk issues at all levels of the organization.
Excellent organizational, prioritization, planning, and administrative skills.
Able to work well in a team as well as independently.
Highly tactful and diplomatic with the ability to maintain confidentiality and make decisions regarding business impact.
Able to adapt to changing needs in a fast-paced environment.

Responsibilities

Install, configure, deploy, and support software, hardware, and peripherals.
Perform advanced networking (wired and wireless) and application troubleshooting.
Maintain accurate ticket creation and resolution in the company Help Desk System; escalate tickets as required and update the knowledge base with proven resolutions.
Create Active Directory accounts and maintain knowledge of AD security policies.
Assign Microsoft products through the Microsoft administrative portal.
Provide end-user support and training for PCs and mobile devices.
Conduct J-Sox compliance auditing and reporting.
Manage inventory and license compliance, including computer equipment lifecycle management; provide reports to management for budgeting purposes.
Test and validate hardware and software changes prior to implementation on production systems.
Document and maintain all desktop configurations and hardware/software installation procedures.
Establish and maintain vendor relationships to ensure competitive pricing on all IT-related purchases.
Communicate with end users about the problem-resolution strategy, prioritization, and scheduled completion.
Deliver remote technical support for traveling sales, executive, and administrative users.
Perform computer imaging and build to meet the needs of all business functions.
Prepare reports for management to meet J-Sox requirements.
Take a proactive approach to identifying and implementing operational enhancements.
Participate in a rotating on-call schedule with the IT operations group.
Assist Operations Support staff as needed.
Cross-train with and provide support for other IT associates.
Perform general housekeeping duties.
Overtime and/or travel as necessary.
Perform all other job-related tasks as assigned.
Coordinate special projects as assigned by management.
Adhere to all company policies and procedures, including IATF, ISO, and safety-related policies.