IT Support Specialist II

Virgin Hotels•Las Vegas, NV

5h•Onsite

About The Position

The incumbent in this position is responsible for monitoring, configuring, maintaining, installation, and removal of Virgin Hotels Las Vegas (VHLV) technology hardware and software. They are responsible for basic troubleshooting of all technology problems associated with property technology, adhering to user security policies for all systems, and providing IT service desk support for all Team Members and other users of property technology.

Requirements

Current, legal and unrestricted ability to work in the United States
Knowledge of Help Desk and IT operations
Familiarity with various PC, POS, and printer hardware and software platforms
Familiarity with i5 software
Good technical and communication skills. These skills and abilities are typically acquired through six months to one year experience in a computer operator or technical support position
Intermediate knowledge of Help Desk and IT operations.
Understanding of various PC, POS, and printer hardware and software platforms. Understanding of i5 hardware and software.
Expert technical and communication skills. Possess A+ certification or equivalent job experience.
These skills and abilities are typically acquired through two years' experience in a computer operator or technical support position.

Nice To Haves

Experience with Agilysys LMS, Infogenesis, and Stratton Warren preferred

Responsibilities

Provide telephone, remote, or in-person IT service and support to all VHLV team members or other property technology users
Record all Help Desk interactions according to IT procedures
Resolve basic to intermediate technology problems
Setup and prepare technological equipment for operation, in accordance with Information Technology policies and user needs
Perform basic troubleshooting of hardware and software on all systems. Utilize contracted vendors for assistance if problem persists after troubleshooting process
Perform preventative maintenance procedures on all technological equipment on a scheduled basis
Communicate as directed with all Team Members and non-VHLV technology users regarding technological upgrades, system maintenance, or other technology related information
Functional knowledge of property network infrastructure including IDF locations, wireless configuration, and network topology
Basic i5 operations including error monitoring, user security, and printing
Inventory equipment, software, and other VHLV technology
Maintain compliance with Gaming, Sarbanes-Oxley, and PCI requirements
Remain cognizant of changes in technology
Any other functions deemed necessary
Must be physically present at work, in assigned workstation, to perform all functions required of the position
Other duties as assigned