IT Support Specialist II
About The Position
Want to make an impact? I Am Boundless is hiring an IT Support Specialist II! Boundless is a non-profit organization specializing in assisting individuals with I/DD and has been serving Ohio for over 40 years. At I Am Boundless, we’re on a mission to build a world that realizes the boundless potential of all people. Join our team, which shares a common passion and purpose in empowering our community. What You’ll Do: As an IT Support Specialist II, you’ll play a meaningful role in providing day-to-day technical support to internal and external clients’ portable and desktop systems, software, and hardware installs, configures, and troubleshoots laptops, workstations, servers, and networks. Exercises sound judgment within best practices and policies in selecting methods and techniques for obtaining solutions. Acts as a liaison between customers, departments, external vendors, and within the organization for problem resolution. Ensures that all problems are resolved in an accurate and timely manner. Utilizes advanced technical expertise for complex aspects of system components used to support the business. This is the ideal working environment for a self-motivated individual who likes challenges, variety, and helping customers.
Requirements
- 5-7 years of related work experience
- Bachelor’s degree, or technical training, or equivalent combination of education and experience
- Working knowledge of Active Directory and Group Policy
- Experience supporting Windows environment
- Ability to install, configure, and maintain personal computers, networks, and related hardware and software
- Knowledge of computer and network security systems, applications, procedures, and techniques
Responsibilities
- Providing day-to-day technical support to internal and external clients’ portable and desktop systems, software, and hardware
- Installs, configures, and troubleshoots laptops, workstations, servers, and networks
- Exercises sound judgment within best practices and policies in selecting methods and techniques for obtaining solutions
- Acts as a liaison between customers, departments, external vendors, and within the organization for problem resolution
- Ensures that all problems are resolved in an accurate and timely manner
- Utilizes advanced technical expertise for complex aspects of system components used to support the business
Benefits
- 401(k) Retirement Plan with 5% Employee Matching after Six Months of Employment – Immediately 100% Vested
- Annual Increases
- 5 Weeks of Paid Time Off
- 8 Paid Holidays
- Medical Insurance
- Flexible Benefit Options Including Dental, Vision and Wellness Support
- Flexible Spending Account (FSA)
- Dependent Care Account (DCA)
- Life Insurance & Supplemental Life Insurance
- Disability Insurance
- Tuition Discount Opportunities with Schools like Capella University & Franklin University
- A Qualified Employer for the Federal Public Service Loan Forgiveness (PSLF)
- Paid Training & Development Opportunities
- Employee Assistance Program (EAP) - Counseling, Therapy, Finance, Legal
- Discount Programs (Ex: Pet Insurance, Movie Tickets, Theme Parks, Costco Membership, etc.)
- Wellbeing Resources (Up to $50 off Health Insurance Premium Monthly)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
