IT Specialist II - ITS (Prescott)

Yavapai County Government • Prescott, AZ

2d • Onsite

About The Position

Under general supervision, performs enterprise-wide IT solutions, including installation, maintenance, monitoring, troubleshooting, and problem resolution for departmental hardware, software, and related peripheral devices. Provides County-wide support for computing hardware and software in a diverse environment and responds to Level II service requests remotely and locally to resolve customer-reported problems in a timely manner. The role also assists with deploying and configuring technology, evaluating equipment and software, supporting live meetings with audio/visual equipment, preparing documentation and training materials, and training customers on new or modified systems. The position participates in individual and multi-department projects in accordance with departmental project management standards and performs other job-related duties as assigned.

Requirements

• High school diploma or equivalent.
• At least three years of experience in information technology or a related field.
• Valid Arizona driver’s license.
• Knowledge of personal computer and network system application software packages and hardware peripherals.
• Knowledge of technology and practices related to enterprise software and applications, enterprise desktop management, and virtual desktop infrastructure (VDI).
• Knowledge of cloud technologies and multi-vendor software environments.
• Knowledge of technology-related principles, concepts, and terminology.
• Knowledge of business English, spelling, grammar, punctuation, and composition; clerical office practices and procedures; research techniques and report writing; current Microsoft Office software; and filing and recordkeeping.
• Ability to understand and communicate information about complex systems to people with varying levels of expertise.
• Skill in preparing clear, concise, and accurate documentation, instructions, correspondence, and other written materials.
• Ability to organize work, prioritize tasks, and meet critical deadlines.
• Effective verbal and written communication skills, including communicating face-to-face and by telephone with the public and employees.
• Strong organization and attention to detail.
• Ability to prioritize work, meet deadlines, and make independent decisions; work independently with oversight; maintain expertise in relevant technologies; and comprehend complex verbal and written instructions.
• Ability to provide exceptional customer service with tact and diplomacy; protect confidential information and maintain discretion; and develop and maintain effective working relationships with associates, employees of other departments, representatives of other organizations, County officials, and the public.
• Ability to keep management informed of key operating issues affecting the department, remain current in job-related knowledge, and work professionally and effectively with co-workers, clients, and the general public.
• Ability to sit or stand for extended periods; bend, stoop, kneel, reach, push, pull, crawl under desks, climb ladders, and routinely walk on uneven ground.
• Sufficient vision to read printed materials and a computer screen, and hearing and speech ability to communicate effectively in person and by telephone.
• Ability to frequently move between work areas and perform repetitive movement of the arms, fingers, and wrists.
• Ability to lift overhead and lift and carry up to 45 pounds; push and pull materials and objects up to 100 pounds using assistive equipment such as a pallet jack.

Responsibilities

• Prepare training materials and train customers in the use of new or modified systems.
• Assist in evaluating equipment and software.
• Participate in individual and multi-department projects while following departmental project management standards.
• Prepare various documentation.
• Provide County-wide support for computing hardware and software in a diverse environment.
• Assist with deployment and configuration of new technology equipment.
• Respond to Level II service requests, remotely and locally, and ensure timely resolution of customer-reported problems.
• Assist with live meeting setups using audio/visual equipment.
• Perform other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED