IT Specialist II

Bucksport Regional Health Center•Bucksport, ME

13h

About The Position

The IT Specialist II supports and assists with administration of the Electronic Health Record (EHR) and other IT systems. The role helps ensure the EHR is used effectively and efficiently and that providers and staff in Medical, Dental, Behavioral Health, Lab, and Administration can use it competently through regular, ongoing support. The specialist assists the IT Director and Systems Administrator with ensuring systems meet regulatory requirements and works with vendors to support system stability and functionality. The position also provides EHR portal support to the general public. Additional duties include general IT help desk work, such as desktop, account, and application support, as well as assigned IT projects. The role provides staff training and education, including one-on-one basic system education for new hires. Limited and occasional after-hours work and on-call support are required.

Requirements

At least three years of experience in an IT help desk.
Experience with Windows Server, Active Directory, networking concepts, and general IT concepts.
Ability to communicate and train individuals on moderately complex computer software functions.
Proficiency in Microsoft applications and large-scale automated systems such as EHR systems.
Excellent interpersonal skills and demonstrated ability to partner with internal customers and guide them through challenging projects.
Ability to handle multiple tasks, set appropriate priorities, and complete moderately complex assignments thoroughly and on time.
Demonstrated ability to manage time and set priorities.
Ability to work independently with little supervision.
Associate's degree in Computer Science, Healthcare, or a related area, or equivalent related education and/or experience.

Responsibilities

Support and assist with administration of the EHR and other IT systems.
Help providers and staff in Medical, Dental, Behavioral Health, Lab, and Administration use the EHR competently through regular, ongoing support.
Assist the IT Director and Systems Administrator in ensuring systems meet regulatory requirements.
Work with vendors to support system stability and functionality.
Provide EHR portal support to the general public.
Perform general IT help desk duties, including desktop, account, and application support.
Work on IT projects as assigned.
Train and educate staff, including providing one-on-one basic system education to new hires.
Provide limited and occasional after-hours work and on-call support.
Maintain professional and technical knowledge through industry workshops and seminars, webinars, trade periodicals, online discussion groups, and other information media.