IT Specialist I

Maven Group Solutions • McLean, VA

6h • $48,468 - $75,285

About The Position

Maven Group, LLC. was formed to bring experience fueled ingenuity to advancing our customer missions and goals through strategic use of technology. We have developed a niche for bringing an independent, informed perspective to assessment of our customer's infrastructure, innovative portfolio solutions, and targeted support for the implementation of those solutions. This role is for an IT Specialist I who thrives on ensuring technology is optimized for citizen experience and operation efficiencies.

Requirements

• Working knowledge of basic capabilities of computer hardware and software.
• Ability to maintain inventories and use ticket systems.
• Ability to prepare clear and concise written documentation.
• Ability to establish and maintain effective working relationships.
• Strong customer service skills.
• High school diploma or equivalent.

Responsibilities

• Assisting with installation of basic hardware and software.
• Operating and configuring basic hardware and software.
• Performing initial diagnosis of simple computer or peripheral problems.
• Coordinating warranty repairs with hardware manufacturers.
• May participate in testing and debugging of hardware and software and documents completed work.
• Following change management procedures.
• Performing password resets in a helpdesk setting and establishing user profiles and environments.
• Maintaining hardware and software inventories.
• Performing related duties as required.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED