IT Specialist I - Watkinsville

BANKSOUTH • Watkinsville, GA

11d • Onsite

About The Position

As a BankSouth IT Specialist I, you will be a trusted advisor; solving problems for users of the banks information technology solutions and will be responsible for educating and advising others on the use of these solutions.

Requirements

• The ideal candidate will have the ability to diagnose and resolve problems quickly and accurately.
• Experience pertaining to Cybersecurity fundamentals.
• Knowledge of O365, Azure, Microsoft Windows and Servers, Active Directory, domain administration and security.
• General networking or programming knowledge.
• Cloud services, specifically secure compute cloud options experience.
• Experience pertaining to the fundamentals of excellent customer service with an emphasis on internal customers in a support desk/ticket system environment

Nice To Haves

• College degree or Certification(s) in the area of Information Technology/Cybersecurity or equivalent years of experience is preferred.

Responsibilities

• Perform User provisioning for Bankss solutions and directories as needed
• Provide exceptional support while demonstrating a sense of priorities.
• Install, configure, maintain, and troubleshoot workstations, servers, and all other computer related systems, devices, and equipment.
• Maintain documented resolutions and operating procedures.
• Maintain user accounts on networks and applications.
• Make certain proper permissions are established within applications and in the network operating systems.
• Develop plans for small to medium size projects involving primarily IT systems and resources; compare actual project tasks and schedule against original plans.
• Uses Microsoft Products and other desktop applications at an intermediate level of proficiency and instruct others in kind
• Able to write detailed messages and documents for training, problemsolving, procedural documentation, and other uses
• Resolves IT requests efficiently and timely as measured by SysAid ticket records.
• Continually improve knowledge of Bank IT systems through research and continuing education
• Knowledgeable about all of the Banks enduser software to be able to efficiently solve uncommon and complex end-user problems
• Able to expertly configure, operate, troubleshoot, and train on specialty systems of the Bank.

Benefits

• 100% bank paid employee only Medical and Dental options
• 100% bank paid short term disability, long term disability, term life insurance and Teladoc service
• Affordable Vision coverage
• Health Flexible Spending Accounts (FSA)
• Generous PTO and 11 paid holidays
• 401k retirement plan with company match
• Competitive compensation program with monetary incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level