IT Specialist I - Medical School Support

University of the Virgin Islands

32d • Onsite

About The Position

This position provides frontline IT support for the Medical School building, including assistance with desktops, classroom technology, video conferencing, and computer labs. Responsibilities include responding to helpdesk requests, documenting basic procedures, and creating simple user guides and helpful tips for faculty, staff, and students. Other duties may be assigned as needed.

Requirements

• Associate’s degree in Information Technology or a related field; or an equivalent combination of education and experience.
• At least one year of experience providing technical support in a helpdesk or desktop support environment.
• Basic knowledge of Windows operating systems and Microsoft Office applications (including Outlook).
• Ability to troubleshoot hardware (printers, monitors, etc.) and software issues.
• Strong customer service and communication skills.
• Ability to follow written instructions and accurately document work.

Nice To Haves

• Experience working in a university or educational setting.
• Familiarity with video conferencing tools (e.g., Microsoft Teams, Zoom).
• Exposure to classroom AV technology or lab environments.
• Ability to create simple how-to guides and user-friendly tips.
• Strong interpersonal skills and a desire to help others solve problems.
• Willingness to learn, take direction, and work as part of a team

Responsibilities

• Respond to helpdesk requests.
• Document basic procedures.
• Create simple user guides and helpful tips for faculty, staff, and students.
• Provide frontline IT support for the Medical School building, including assistance with desktops, classroom technology, video conferencing, and computer labs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree