IT Specialist I

Walworth County•Elkhorn, WI

2d•Onsite

About The Position

This position is responsible for performing technical assignments in the installation and support of new and existing desktops, thin clients, hand-held and mobile computing equipment and software. This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

Requirements

Associate’s degree or Technical diploma in an Information Technology related field with one to two years of prior relevant experience OR seven (7)+ years of progressive and significant IT experience.
Technically competent with various word processing, spreadsheet, graphics, e-mail and other desktop software packages.
Excellent organizational skills showing the ability to manage multiple priorities in a dynamic work environment.
Strong interpersonal and customer support skills.
Strong analytical and problem solving skills.
Valid Wisconsin driver license.
Proof of minimum auto liability insurance coverage.
Must be able to provide a reliable personal vehicle to be used for travel between county locations on a daily basis.

Nice To Haves

Prefer at least a minimum of one (1) year experience with Microsoft operating systems and Intel-based hardware or a combination of education and experience.
Experience in the educational field preferred.

Responsibilities

Install personal computers, printers, monitors, and any other desktop or mobile computing equipment or software.
Participate in the Help Desk rotation. This involves providing tie 1 support for end user inquiries and resolving technical issues.
Troubleshoot equipment, software and Desktop LAN problems to determine a viable solution.
Perform computing equipment and software problem diagnosis and resolution for client desktops and laptops.
Assist when required with network and server maintenance in a multi-protocol environment, using IT Specialist II and the Network Operations team as resources.
Perform preventative maintenance and other general tasks to aid in the ongoing support of the desktop environment.
Perform intermediate equipment and software upgrades.
May interface with vendor support services.
Perform equipment and software inventories and updates in appropriate databases.
Assist with the maintenance of site documentation.
Assist in the evaluation of business problems and research on new technology as directed by senior staff.
Provide input to senior staff regarding client's equipment and software needs.
Troubleshoot telephone system problems, replace defective equipment or report problems to the proper agency for repair.
Demonstrate commitment to county safety and risk management efforts.
Other duties as assigned.