IT Specialist (CUSTSPT) (TITLE 32)

Air National Guard Units • Salt Lake City, UT

5d • Onsite

About The Position

This National Guard position is for an IT Specialist (CUSTSPT), GS-2210-9/11, Position Description Number D2182P01, with the 151 Communication Squadron in Salt Lake City, Utah, Air National Guard. Priority is given to current military members of the Utah Air National Guard. The position manages the assigned IT and communications environment, including systems supporting the Wing, Geographically Separated Units, and tenants. It plans, coordinates, installs, and evaluates system designs, hardware, and software; implements solutions and upgrades; and provides information assurance and customer technical support. The incumbent also coordinates communications workload, assesses system performance and security, identifies infrastructure and equipment needs, and helps ensure reliable IT, data, voice, and wireless services for mission requirements.

The position requires membership in a compatible military assignment in the employing state's National Guard, with enlisted military rank and compatible assignment 1D7X1B. Applicants who are not already National Guard members must be eligible for immediate membership. The incumbent must obtain and maintain the appropriate security clearance and complete required information-assurance certification within six months of hiring. Medical screening occurs upon selection. A probationary period may be required. The position may occasionally require work outside normal duty hours, including overtime.

Applicants must document relevant general and specialized experience, including dates of employment and hours worked per week. Specialized experience requirements are specified at the GS-9 and GS-11 levels, with qualifying graduate education potentially substituting for experience. Transcripts are required when claiming education substitution; copies of IT certifications should be submitted if available. Potential for incentive pay is noted. Participation in direct deposit is mandatory.

Requirements

• Must be a member of the National Guard in a compatible military assignment in the employing state's National Guard; applicants not currently members must be eligible for immediate membership.
• Enlisted military rank and compatible military assignment 1D7X1B are required.
• Must participate in direct deposit.
• Must be able to obtain and maintain the appropriate security clearance.
• Must obtain and maintain the required information-assurance certification within six months of hiring, in accordance with DoD Instruction 8570.01-M.
• Must meet the applicable GS-9 or GS-11 specialized experience requirements, or qualify through the specified education substitution.
• For GS-9 specialized experience, one year equivalent to at least GS-2210-7 is required, with an SF 50 to validate the experience; alternatively, qualifying computer operations, programming, systems analysis, or related experience described in the posting may qualify.
• For GS-11 specialized experience, one year equivalent to at least GS-2210-9 is required, with an SF 50 to validate the experience; alternatively, qualifying experience in a computer applications or specialty area, project coordination and controls, adapting guidelines, and preparing cost-benefit documentation may qualify.
• At GS-9, qualifying education substitution is a master's or equivalent graduate degree, or two full years of progressively higher-level graduate education leading to such a degree, in a listed field or a degree with at least 24 semester hours in specified fields and relevant application, system, or network development or adaptation.
• At GS-11, qualifying education substitution is a Ph.D. or equivalent, or three years of progressively higher-level graduate education leading to such a degree, in a listed field or a degree with at least 24 semester hours in specified fields and relevant application, system, or network development or adaptation.
• Must submit transcripts to verify claimed education requirements.
• Must provide a resume that details how experience meets the requirements, including beginning and ending dates in MM/YYYY and total hours worked per week.
• Must be registered for Selective Service if a male born after December 31, 1959, and required to register.
• Must be able to establish effective professional working relationships with coworkers and customers and contribute to a cooperative working environment.
• May be required to successfully complete a probationary period.
• An individual convicted of a qualifying crime of domestic violence may not perform the duties of this position.
• May occasionally be required to work outside normal duty hours; overtime may be required.

Nice To Haves

• Current military membership in the Utah Air National Guard is given priority.
• Submit copies of IT certifications if available.

Responsibilities

• Manage the assigned IT and communications environment with privileged network-level access for the Wing, Geographically Separated Units, and tenants.
• Plan, coordinate, install, and continuously analyze system design, hardware, and software; develop and install solutions and upgrades to support system availability, integrity, efficiency, and reliability.
• Provide information assurance support and apply information security and assurance policies, principles, and practices in network services.
• Audit systems to assess security parameters and information assurance control performance.
• Ensure the functionality and operability of assigned IT/data systems, voice systems, and wireless systems in support of mission requirements.
• Optimize hardware and software functionality and performance, and coordinate communications focal-point workload distribution.
• Analyze, manage, and direct installation of new hardware and software to ensure compatibility with existing architecture, reliability, and alignment with business requirements.
• Test system operability and functionality; diagnose hardware and software malfunctions; recommend programs, processes, or equipment to resolve operational problems.
• Assess and mitigate security vulnerabilities in installed hardware and software.
• Provide technical assistance and ongoing support to users, helping ensure proper equipment and program use and minimize service interruptions.
• Provide management with information to address complex problems in automating work processes.
• Track equipment life cycles and analyze future maintenance and replacement costs to support budget submissions.
• Determine customer requirements, analyze usage and service trends, document system requirements, and provide instruction and orientation.
• Analyze system usage, user complaints, traffic interruptions, hardware and software capabilities, and other relevant factors; recommend and coordinate corrective actions to optimize equipment use.
• Identify infrastructure upgrades and assist customers in recommending and requesting additional equipment and funding.
• Coordinate among customers, support personnel, and commercial vendors to identify and resolve hardware, software, and other system anomalies.
• Record problem reports and analyze data for trends that could lead to future performance or usage problems.
• Provide orientation and formal or informal training on new or changed technology; prepare user manuals or instructions for assigned applications.
• Conduct feasibility studies of system failures and analyze trends to determine future hardware or software replacement or modification needs.
• Coordinate frequency requirements with command-level spectrum management, maintain allocations, obtain authorizations, secure operating authority, and minimize interference from Air National Guard radio-frequency operations.
• Install, maintain, and repair hardware devices supporting information and communications systems.
• Use diagnostic equipment and software to identify and resolve internal system and network conflicts.
• Conduct self-inspections and staff assistance visits to meet management control plan requirements and resolve identified discrepancies.
• Perform other duties as assigned.

Benefits

• Federal employees and their families have access to a comprehensive benefits package; specific benefits eligibility depends on position type, and applicants are advised to contact the hiring agency for details.
• Potential for incentive pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level