IT Specialist (Contract) - North America

Anatta Design•Charleston, SC

1d•$35 - $45•Hybrid

About The Position

The IT Specialist Contractor provides part-time IT support (10–20 hours per week) for Anatta’s Charleston, SC location and remote US-based employees. This role is responsible for on-site hardware setup, troubleshooting, employee support, and maintenance of technology systems to ensure seamless operations. The ideal candidate will have strong expertise with Apple hardware and macOS environments, experience with remote support tools, and the ability to respond quickly to IT issues affecting employee productivity. This is a contract position requiring physical presence in Charleston, SC for on-site support, hardware deployment, and hands-on troubleshooting as needed.

Requirements

Minimum 2-3 years of full-time experience in a similar IT support or specialist role
Must be located in or willing to commute to Charleston, SC for on-site support as needed
Strong expertise with Apple hardware (MacBook Pro, MacBook Air, iMac) and macOS environments
Experience installing and configuring hardware, software, and peripheral equipment in accordance with company standards
Proven ability to troubleshoot and resolve hardware and software issues quickly and effectively
Experience procuring appropriate technical tools and equipment for end users
Familiarity with remote support tools and techniques for supporting distributed teams
Excellent communication skills with the ability to explain complex technical issues to non-technical users
Professional, reliable, and detail-oriented with strong time management skills

Nice To Haves

Experience with Jamf (mobile device management for Apple devices)
Experience working in a remote, global, or distributed work environment
Knowledge of VPN configuration and troubleshooting
Familiarity with SOC2 compliance requirements and best practices
CompTIA A+ certification or similar IT certification
Experience with cybersecurity tools and monitoring for security vulnerabilities
Knowledge of systems administration concepts for macOS and Windows operating systems

Responsibilities

Coordinate the procurement process for new machines and IT equipment for US-based employees, ensuring timely delivery and proper setup
Configure and install hardware, software, and necessary applications on new machines, both on-site and for remote employees
Ensure that all company laptops are equipped with appropriate security software, such as Jamf for Mac laptops, including password protection, policy enforcement, file encryption, and remote lock capabilities
Provide specialized support for Apple laptops and macOS environments, addressing technical issues, software configurations, and compatibility challenges
Diagnose and troubleshoot hardware issues independently and by collaborating with external vendors when necessary
Perform repairs, replacements, and upgrades to hardware components, ensuring minimal disruption to users
Regularly inspect and maintain hardware resources at the Charleston office to extend their lifespan and optimize performance
Serve as the first point of contact for IT support requests from US-based employees, responding promptly and providing effective solutions to hardware and software-related problems
Prioritize and address urgent issues to minimize downtime and productivity loss
Document solutions and create resources (guides, FAQs, video tutorials) to empower users in resolving common technical challenges independently
Provide remote support using tools such as Zoom, TeamViewer, or similar platforms when on-site presence is not required
Maintain accurate and up-to-date records of all hardware assets for US-based employees, including specifications, purchase dates, and warranty information
Conduct regular audits of hardware inventory at the Charleston office to ensure accuracy and identify potential discrepancies
Support the implementation and enforcement of IT policies, cybersecurity protocols, and data management procedures in accordance with company standards
Monitor and address security issues, ensuring compliance with company security policies and industry best practices
Assist with VPN configuration, access management, and secure remote access for US-based employees