Ice Cream IT Manager North America

The Magnum Ice Cream Company•Englewood Cliffs, NJ

5d•$103,000 - $154,400•Hybrid

About The Position

The Magnum Ice Cream Company is a standalone, independent, EUR 7.9 billion publicly listed company, formerly a division of Unilever. We are on a mission to create the ultimate snacking company, cultivating growth, innovation, founder and ownership mentality, and performance. We craft extraordinary ice cream experiences, transforming ordinary moments into lasting memories. As the IT Regional Manager for Ice Cream North America (US, Canada, B&J), you will oversee the digital and technology agenda across the region, ensuring the technology ecosystem enables business growth, operational resilience, and innovation aligned with global IT and Ice Cream strategies. This role acts as a bridge between business and technology, providing IT leadership, governance, and oversight to ensure digital capabilities, systems, and processes evolve in line with long-term business objectives. Strong collaboration with global, regional, and cross-functional stakeholders is required to drive consistency, capability development, and technological excellence.

Requirements

Bachelor’s degree in information technology, Computer Science, or a related field
10+ years of experience in IT operations, systems administration, or similar technical roles
2–3 years of experience leading IT teams or managing technical projects
10+ years of experience with BI visualization tools (Power BI preferred)
Strong knowledge of ERP systems (SAP preferred), cloud services, cybersecurity, and enterprise platforms
Expertise in digital platforms, data ecosystems, and customer engagement technologies (Marketing & Sales)
Experience with ITIL or other IT service management frameworks
Strong communication skills with the ability to engage senior stakeholders
Consumer Packaged Goods (CPG) industry experience preferred.

Responsibilities

Manage the regional portfolio of initiatives, ensuring value delivery, prioritization, and alignment with business outcomes.
Manage new IT demands and lead IT projects from concept to completion, including system rollouts, migrations, and process improvements.
Ensure effective execution of the IT operating model, Cyber security compliance and governance.
Lead business deployment of BU specific or BU tailored products, working closely with products to ensure outcome delivery.
Monitor key performance indicators, budgets, and service levels.
Manage relationships with technology vendors, service providers, and contractors.
Negotiate contracts, service-level agreements (SLAs), and licensing requirements.
Act as a key liaison between Global/Local technical teams and business stakeholders.
Provide clear, executive-level communication and reporting to senior leadership, translating technical insights into strategic business value.
Act as the technology business partner for pilot and incubator programs, collaborating closely with Cross functional teams to understand business needs and translate them into technical requirements.
Work closely with Global/Local Digital Commerce (Dcomm) teams and ensure tech stack is in alignment with the Global strategy and roadmap.
Act as an IT business partner to proactively identify, evaluate, and onboard new vendors and technology partners that can support business growth and innovation.
Serve as the technical liaison with vendors and partners to review system features, capabilities, and integration feasibility.
Serve as a capability and skill gap bridge by performing data analysis, generating insights, and supporting data driven decision-making for pilot and incubation programs.
Lead the identification and evaluation of emerging AI capabilities, tools, and use cases relevant to the region.
Conduct continuous industry benchmarking and provide forward-looking recommendations to advance regional AI maturity and competitiveness.
Oversee and prioritize all Data & Analytics (D&A) requirements for the region, ensuring alignment with business priorities.
Partner closely with Global D&A and AI teams to translate local business needs into scalable global solutions.
Ensure effective delivery of actionable insights that drive measurable business outcomes.
Establish clear success metrics, monitor performance, and support stakeholders in converting insights into tangible actions.
Lead, mentor, and develop IT staff, fostering a high-performance team culture.
Assign tasks, conduct performance evaluations, and establish development plans.
Coordinate cross-functional collaboration with other departments.
Demonstrate ability to lead multi-country teams and influence cross-functional stakeholders.
Demonstrate resilience, continuous learning, and adaptability to change.