IT Solution Analyst III - TeleHealth

Banner Health • Phoenix, AZ

2d • Hybrid

About The Position

The IT Telehealth team is responsible for the design, build, implementation, and support of Telehealth hardware and applications within a Cerner Oracle environment. The applicant should possess a strong understanding of Telehealth systems with experience in application support of products such as: VeeOne, Philips eCare Manager, nCentaurus, Caregility, AvaSure, eVisit, OxeHealth. Oracle Cerner experience should include PowerChart. We are currently seeking an IT Solution Analyst III to assist with the ongoing implementation and support of Telehealth equipment across the system. The analyst must be comfortable working collaboratively across multiple teams and with key stakeholders to ensure accuracy and timeliness within communications and project timelines. As a level III analyst, daily work will include operational tasks such as device or application installations, upgrade validations, performing root cause analysis on reported issues, or provisioning user access rights. This role will also have opportunity for small to medium project management. This position is a high-level individual contributor with expertise in selected business or healthcare processes and participates in formulating system scope and objectives relative to the company’s requirements. The incumbent participates in meetings, presentations, visioning sessions, planning sessions, implementation activities, and supports functions system wide. Acts independently or as a leader of a team to provide knowledge, guidance, research and fact- finding expertise to define, design and modify specifications and processes of complex information systems. Responsible for establishing system documentation standards and quality assurance methodologies for systems and applications. Maintains current professional and technical knowledge.

Requirements

• Possess a strong understanding of Telehealth systems with experience in application support of products such as: VeeOne, Philips eCare Manager, nCentaurus, Caregility, AvaSure, eVisit, OxeHealth.
• Oracle Cerner experience should include PowerChart.
• Comfortable working collaboratively across multiple teams and with key stakeholders to ensure accuracy and timeliness within communications and project timelines.
• Possess strong technical and business knowledge as typically obtained through the completion of Bachelor’s degree in Statistics, Epidemiology, Computer Sciences, Process Engineering, Business, Healthcare, Information systems or related field.
• A minimum of four to seven years of experience or equivalent as typically obtained in one or multiple areas: reporting and/or analytics in clinical, financial, insurance, utilization, patient satisfaction, supply chain, HR, clinical application configuration, or related field.
• Possess significant knowledge of cross functional departments in order to serve as a liaison and provide relevant guidance or leadership.
• Possess strong project management skills and ability to work independently, manage large, multiple projects, complex reports, while organizing priorities.
• Excellent communication, interpersonal and critical thinking skills are required.
• Strong technical skills as appropriate for position (SQL/Ansi SQL, SAS, Tableau, Excel, clinical software applications, etc.).

Nice To Haves

• Experience with system implementation and project management.
• Additional experience with specialized applications in related area.
• Experience with department specific software (Cerner, NextGen, Centricity, TSI, and Quality Advisor, SAS or SSRS), including advanced integrated or independent report writing applications.
• Master’s degree or higher in relevant field.
• Advanced knowledge in area of expertise.
• Additional related education and/or experience.

Responsibilities

• Perform operational tasks such as device or application installations, upgrade validations, performing root cause analysis on reported issues, or provisioning user access rights.
• Manage small to medium projects.
• Relentlessly focus on delivering outcomes and value to the business.
• Partner across the organization and related functional areas to understand internal customer needs related to service excellence, including analytical, technology and reporting needs.
• Determine the appropriate course of action and make recommendations in an actionable format, including to senior management, to achieve desired business results.
• Facilitate cross-functional teams and/or lead projects with departmental or company-wide scope to implement system changes.
• Provide oversight, change management, general work direction or leadership to individuals on the team.
• Conduct regular meetings with stakeholders and upload necessary documents to shared information repositories, such as SharePoint or Teams.
• Establish and define processes, documentation and standards for quality, and provide expert advice to ensure adherence to critical operating standards.
• Mentor junior members of the team.
• Provide leadership for customers, information technology staff and various committees guiding the design, implementation and maintenance of complex application and system specifications and processes.
• Participate and may lead task forces to plan, implement, and coordinate facility activities to maximize information technology service quality, effectiveness and efficiency.
• Analyze and report on complex customer needs.
• Manage and support the identification and research of new developments and uses of current systems and applications, as well as upgraded systems and applications.
• Develop strong relationships with internal and business partners.
• Collaborate in appropriate areas, including application design, system optimization, programming complex models, transferring large data feeds, and staying current on emerging technology related to all systems.
• Present information or ideas to the interests, level and needs of the audience.
• Actively engage participants and encourage input.
• Use group process skills to ensure that the agenda is met.
• Promote and facilitate free and open communication.
• Adapt choice of language and presentation of ideas to fit various needs and perspectives of audiences.
• Ensure Key Performance Indicators are developed and tracked in all levels of work effort.
• Clearly define success and implement measurements to understand when success is achieved.
• Design and administer complex standards and policies regarding application and end user customer documentation.
• Ensure that department and company standards are implemented.
• Troubleshoot issues at a complex level and appropriately escalate issues to other resources, as needed.

Benefits

• Banner Health offers a variety of benefit plans to help you and your family.
• We provide health and financial security options, so you can focus on being the best at what you do and enjoying your life.
• Comprehensive benefit package for all benefit-eligible positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees