Solution Analyst II - IT (2nd shift)

Milwaukee Tool • Olive Branch, MS

1d • Onsite

About The Position

The Solution Delivery Analyst is responsible for administrative and technical support of the Warehouse Management System (WMS) HighJump. This role involves working with business teams, project leaders, and application end users to collect and analyze project business requirements. The analyst will prepare detailed specification documents, understand the relationship between functional and technical requirements, and identify current and future state business processes. They will provide technical development support for configurations and automation, and serve as a communications liaison between end users and developers. Additionally, the role includes coordinating with business users to establish test scenarios, validating new applications, and providing day-to-day and on-call second and third tier end user application support.

Requirements

• Requires education equivalent to four years of high school OR 2 year IT degree preferred
• 4+ years of work experience in business analysis or an IT related position
• Exposure to IT business applications and methodologies required
• Prefer 2+ years of hands on experience with business systems / processes: WMS, ERP, CRM, BI or other business applications
• Strong math and analytical skills
• Experience in writing SQL queries
• Knowledge of warehouse management systems; High Jump experience a plus
• Working knowledge in MS Office
• Knowledge of radio frequency scanning process and devices
• Excellent communication skills
• Computer skills
• Strong business analytical skills to drive business requirement definition that involves eliciting, analyzing, prioritizing, articulating and documenting business requirements
• Ability to lead small projects (with minimal guidance) in various SDLCs (waterfall and agile) leading development teams and aligning with business stakeholders
• Demonstrate knowledge of project management skills including planning, scheduling and execution
• Experience with product and technical thinking, and executing in a fast paced environment that meet or exceed expressed needs
• Ability to gather business requirements, process flows, and use case scenarios
• Make recommendations for process improvements, documentation standards, procedures, and / or guidelines
• Strong verbal and written communication skills across functional audiences with different backgrounds
• Strong SQL Skills

Nice To Haves

• ITIL Certification Preferred

Responsibilities

• Work with business teams, project leaders and application end users to collect and analyze project business requirements for functions or applications under limited direction
• Prepare accurate and detailed requirement specification documents and functional technical specification documents
• Understand the relationship between functional and technical requirements
• Identify the current – future- state business processes
• Provide a technical development support for development and system configurations and automation requirements
• Serve as a communications liaison between business end users and application developers to understand key issues, identify perceptions gaps and resolve questions
• Coordinate with business users to identify functional cases and establish test scenarios and results
• Work with business users to test, validate, and evaluate new applications and functions, and identify issues in functionality
• Provide day to day and on-call second and third tier end user application support, as appropriate

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED