IT Software Asset Management Analyst - SAM Analyst
About The Position
The ITAM Software Analyst (SAM) serves as the administrator for Software Asset and License Management. This role ensures accurate software data by configuring automated discovery tools (e.g., ServiceNow SAM Pro and ITOM) to populate the Configuration Management Database (CMDB). The SAM Analyst is responsible for maintaining software asset lifecycle integrity, ensuring data quality, and supporting ITIL processes. Key duties include managing approved software models, administering software license allocations, and providing portfolio and spend impact analysis. This position also supports audit readiness and delivers real-time inventory, compliance, and security information for IT and business teams, including requirements tied to government contracts.
Requirements
- U.S. citizenship is required for this position due to Department of Defense restrictions.
- Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field or equivalent compensation of education and/or experience.
- ITIL v4 Foundations OR CSAM, CITAM certification.
- 3 or more years of experience in Software Asset Management, IT Asset Management, IT Operations, Procurement, or related field.
- Demonstrated experience administering Software License/Asset Management platforms (i.e., ServiceNow Discovery/SAM Pro).
- Solid knowledge and understanding of IT Asset lifecycle management governance, tracking, and reporting from procurement through disposal.
- Strong communication skills with ability to explain technical concepts to non-technical customers/asset owners.
- Solid understanding of Tier 1 vendor (e.g., Microsoft, IBM, Adobe) software license metrics, license terms and support terms.
- Strong analytical ability for managing data, forecasting budget impacts and interpreting contract terms of use.
- High speed cable or fiber internet connection.
- Minimum of 10 Mbps downstream and at least 1 Mbps upstream internet connection.
Responsibilities
- Administer and maintain the ServiceNow SAM Pro system, including normalization, rationalization, entitlements, contracts, software models, and governance of Application Services and Service Offerings.
- Ensure software license compliance by monitoring usage, managing entitlements, and supporting internal and third-party vendor audits.
- Develop and maintain governance policies, data standards, asset owner training materials, and application CI relationship mappings.
- Manage software asset lifecycle activities, from request and procurement support through deployment tracking, maintenance, and retirement.
- Develop dashboards and reports to measure software portfolio health, usage, and audit/compliance metrics.
- Identify cost-saving opportunities through license harvesting and optimization of unused or underutilized software.
- Partner with procurement and stakeholders on vendor management, including contract negotiations, renewals, and maintenance agreements.
- Provide guidance to business units regarding software licensing requirements.
- Participate in the implementation and enhancement of ITAM tools and automation initiatives.
Benefits
- Remote and hybrid work options available
- Performance bonus and/or merit increase opportunities
- 401(k) with a 100% match for the first 3% of your salary and a 50% match for the next 2% of your salary (100% vested immediately)
- Competitive paid time off
- Health insurance, dental insurance, and telehealth services start DAY 1
- Professional and Leadership Development Programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
