IT Asset Management Hardware Analyst

WPS Health Solutions New • Madison, WI

2d • Hybrid

About The Position

The ITAM Hardware Analyst serves as the primary Discovery and CMDB Administrator, responsible for ensuring the accuracy and integrity of IT infrastructure data. This role involves configuring and maintaining automated discovery tools, such as ServiceNow ITOM, to populate and support the Configuration Management Database (CMDB). The Analyst will oversee hardware and software lifecycle data quality, support ITIL processes, and track approved hardware models to uphold IT standards. Additionally, this position administers the application-layer maintenance of servers used by the ITAM Program, including ServiceNow Discovery Mid Servers. The ITAM Hardware Analyst provides teams with real-time inventory, portfolio, security, and compliance data essential to internal operations and government contract requirements.

Requirements

• U.S. citizenship is required for this position due to Department of Defense restrictions.
• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field or equivalent compensation of education and/or experience.
• ITIL v4 Foundations OR CHAMP, CITAM certification.
• 3 or more years of experience in IT Asset Management, IT Operations, Desktop Support or related field.
• Demonstrated experience administering an Asset Management platform (i.e., ServiceNow Discovery / CMDB / HAM Pro).
• Solid knowledge and understanding of IT Asset lifecycle management governance, tracking, and reporting from procurement through disposal.
• Server administration experience, including application layer management involving firewalls, ports, protocols, security account management and patching/vulnerability management.
• Basic knowledge and understanding of NIST 800-53, 800-171 or similar control requirements, System Inventory management best practices, governance and testing.
• Strong communication skills with ability to explain technical concepts to non-technical customers/asset owners.
• Strong analytical ability for managing data, forecasting budget impacts and interpreting contract terms of use.
• High speed cable or fiber Minimum of 10 Mbps downstream and at least 1 Mbps upstream internet connection (can be checked at https://speedtest.net ).

Responsibilities

• Administer and optimize ServiceNow Discovery and the CMDB, including configuring credentials, schedules, patterns, and sensors to ensure accurate and automated population of configuration data.
• Manage IT asset lifecycles for hardware, support procurement research, track deployments, maintain inventory records, and oversee maintenance, retirement, and disposal documentation.
• Develop and maintain governance policies, data standards, asset owner training materials, and CI relationship mappings to maintain high accuracy and data integrity.
• Manage system integrations between the CMDB, cloud platforms (AWS, Azure), and enterprise tools (i.e., SCCM, InTune, and Nutanix) to support reliable data flow and operational visibility.
• Develop and maintain reporting and auditing tools, including dashboards and compliance audits that monitor CMDB health, data completeness, and asset accuracy.
• Be accountable for the application layer of the ServiceNow Mid Servers and others related to the ITAM Program, including installation, patching, and maintenance of applications on devices and service accounts.
• Participate in the implementation and enhancement of ITAM tools and automation initiatives.
• Support employee onboarding, transfers, and offboarding asset processes.

Benefits

• Remote and hybrid work options available
• Performance bonus and/or merit increase opportunities
• 401(k) with a 100% match for the first 3% of your salary and a 50% match for the next 2% of your salary (100% vested immediately)
• Competitive paid time off
• Health insurance, dental insurance, and telehealth services start DAY 1
• Professional and Leadership Development Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level