IT Business Analyst - Asset Management

TekSynap•Miami, FL

1d•$58,000 - $64,000•Onsite

About The Position

We are seeking a highly motivated and experienced IT Business Analyst to join our team supporting the NOAA SBITS Contract in Miami, FL. Through the SBITS contract, TekSynap provides the Service Delivery Division within NOAA with a Service Desk, Infrastructure Management, Security Support Services, IT Inventory Services, SharePoint Support, Service Now Development and United Messaging Services. The IT Business Analyst will primarily be responsible for IT Assets and Inventory Management. They will assist with maintaining accurate inventory records of hardware, software, and cloud resources, support procurement tracking, and contribute to the overall efficiency of IT operations while fostering a culture of ownership, accountability, and high-quality service delivery. The IT Business Analyst will ensure superior customer service, enhance customer satisfaction, and deliver positive customer experiences. TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

Requirements

2+ years of experience in an Inventory focused role
Experience with the ServiceNow CMDB
Experience with inventory control and audit processes in a federal IT context.
Demonstrated experience in Inventory or Asset Management, with a track record of implementing service improvements and optimizing service desk performance.
Demonstrated experience with incident, problem, and request management processes, including reporting and analytics.
Demonstrated ability for oral and written communication with the highest levels of management.
Knowledge of industry accepted standards and best practices related to IT Service Desk operations
U.S. Citizenship
NOAA Public Trust

Nice To Haves

CompTIA A+ or other relevant certifications (desired)
ITIL 4 Foundation Certification (required or ability to obtain)
Experience working in a Federal IT environment
Experience using the ServiceNow ITSM platform
Experience with agile methodologies or DevSecOps within federal projects
Experience providing Tier I technical support or working alongside IT service teams

Responsibilities

Work with government stakeholders to gather, document, and validate business and technical requirements
Assist in translating business needs into technical specifications
Support the creation of Business Requirements Documents (BRDs), Functional Requirements Documents (FRDs), user stories, and process flows
Assist in conducting gap analyses and identifying process improvements
Support User Acceptance Testing (UAT), training documentation, and rollout planning
Ensure compliance with federal IT standards, including security and accessibility (e.g., FISMA, Section 508)
Assist with inventory tracking and asset management of IT equipment and software licenses, ensuring accuracy and accountability.
Support end-user technical requests such as device setup, troubleshooting, and coordination with Service Desk staff.
Participate in maintaining configuration management records and verifying inventory data across systems.
Develop and maintaining effective relationships with federal property custodians
Manage and Report on the maintenance and storage of IT Inventory
Establish process for monitoring productivity and performance of IT Inventory agents using ServiceNow dashboarding and monitoring
Drive continuous improvement initiatives in line with federal efficiency mandates and agency performance expectations.
Prioritizing tickets based on federal agency impact and urgency
Developing and implementing quality assurance processes that align with federal guidelines, ensuring that the service desk consistently meets federal performance standards.
Leading root cause analysis on recurring issues and developing action plans to improve IT Inventory process inefficiencies and implementing quality improvements to reduce ticket resolution times and improve customer satisfaction.
Strong attention to detail and a focus on accuracy, particularly in reviewing data and ensuring compliance with federal guidelines.
Help document and track system hardware, software, and cloud resource allocations.
Help maintain project documentation in accordance with contract and agency guidelines