IT Site Support Technician II
About The Position
Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work. This role will report to the Regional IT Site Support Manager and will have an on-site, 1st shift work schedule in Salt Lake City, UT. The site is on a 9/80 work schedule. This role may support both sites located in Salt Lake City and additional sites remotely. This position requires access to U.S. export-controlled information.
Requirements
- In lieu of a bachelor's degree, a combination of 7 years of experience in an IT support role and education is acceptable.
- Experience working with company service desk software, remote access desktop programs, and configuring Windows based computer systems and applications.
Nice To Haves
- Industry certifications (preferred) Windows 10/11, CompTIA A+, CompTIA Net+, ITILv4 Foundation, Dell Proven Professional.
Responsibilities
- Diagnose, research, and resolve routine IT issues, providing technical assistance and support to end-users through written and verbal communication.
- Provide guidance and explain policies and procedures, as well as train new technology to end-users.
- Troubleshoot end-user PC, network, printing, and application issues.
- Deployment of PC equipment and accessories, including Installation and support of endpoint software.
- Conference Room technology diagnosis and support.
- Escalation of issues to appropriate team after troubleshooting and documenting progress in the ITSM tool.
- Provide on demand support to users with immediate needs.
- Assist in the identification, monitoring, and replacement of end-user and infrastructure equipment.
- Collaborate with IT resolver teams to drive resolution of critical technology issues.
- May travel to provide on-site support within assigned region.
- Provide onsite smart hands support for Server and Network related issues.
- Complete detailed documentation within the IT service management system; incidents and requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved.
- Attend in-person meetings, appointments with end users to analyze, troubleshoot and diagnose hardware problems.
- May be required to support after-hours in the event of any emergency, critical troubleshooting, system maintenance or other issues as requested.
Benefits
- great compensation package
- annual profit sharing
- matching 401k
- Employee Stock Purchase Plan
- Flexible Spending and Health Savings Accounts
- Flexible paid time off
- holidays
- parental leave program
- Comprehensive insurance coverage including medical, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.
- Tuition Assistance
- mentorship and coaching opportunities
- leadership development and other personal growth programs
- Employee Resource Groups
- cultural events, and celebrations.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
