IT Site Technician II

National Carwash Solutions•Grimes, IA

5d•Onsite

About The Position

National Carwash Solutions (NCS) is seeking an experienced IT Site Technician to manage day-to-day technology support at their Grimes, Iowa headquarters, with a primary focus on supporting plant operations. This role is crucial for maintaining production-connected technology, including plant-floor devices, warehouse systems, and shipping/receiving equipment. Additionally, the technician will support the site's office workforce across various departments like finance, HR, and engineering, and serve as the L2 escalation point for the site. The position requires a proactive individual who prioritizes production uptime while delivering high-quality support to all users.

Requirements

3-5 years of IT support experience in an environment supporting 100+ users, or equivalent combination of education and experience.
Hands-on experience supporting end-user devices: Windows 11 PCs, printers, mobile devices, and conferencing/AV equipment.
Demonstrated experience supporting senior leaders or executives with professionalism, discretion, and urgency.
Strong organizational skills, including experience with asset tracking or inventory management.
Basic networking fundamentals (patching, port identification, connectivity troubleshooting).
Strong documentation habits and experience working from a ticketing system.
Experience supporting technology in a manufacturing, warehouse, or distribution environment where PPE is required.
Able to prioritize effectively across competing demands, with production uptime as the standing priority.
Bachelor’s degree in IT related field and/or equivalent experience.

Nice To Haves

Experience supporting ERP-connected devices (NetSuite preferred): barcode scanners, label printers, warehouse tablets.
Experience supporting production or plant-floor systems during live manufacturing operations.
Exposure to Active Directory, Microsoft 365, and Intune-managed endpoints.
Experience supporting HR or finance business systems as an IT liaison.
Experience supporting a site or office relocation.
Familiarity with print fleet management (Xerox, Canon, or Konica Minolta).

Responsibilities

Support plant-floor and warehouse technology as the role’s first priority, including barcode scanners, label printers, warehouse tablets, and other production-connected devices; treat production-impacting issues as the top of the queue.
Provide hands-on IT support to plant operations and shipping and receiving teams, including shift-start readiness for production-critical devices.
Support the Grimes warehouse relocation and provide ongoing IT support for the new, larger warehouse facility: device deployment, connectivity verification, and user support.
Own the IT side of the Grimes equipment returns process: receive, track, wipe, and redeploy or retire returned devices, maintaining accurate asset records.
Support NCS remote and hybrid employees: remote troubleshooting, equipment staging and shipping from the Grimes hub, and returns coordination.
Act as the L2 escalation point for Grimes: own site tickets escalated from the NCS Service Center, document work in the ticketing system (FreshService), and coordinate with corporate domain owners on issues requiring platform or network changes.
Participate in the major incident call tree for the Grimes site; respond to critical site outages as part of the major incident management process, including outside normal hours.
Provide day-to-day technical support to the Grimes office workforce across finance, HR, engineering, and administrative teams: PCs (Windows 11), peripherals, printers, mobile devices, and conference room technology.
Deliver responsive, discreet support to executive team members and their staff, including meeting and presentation support.
Act as remote/smart hands for NCS network, server, and security teams: rack, cable, replace, and physically maintain on-site equipment under the direction of the relevant domain owner.
Assist with site elements of corporate IT initiatives at headquarters, such as hardware refreshes, endpoint migrations, and ERP-related device rollouts.
Maintain the Grimes site IT asset inventory, including staging and imaging of new equipment.
Manage and maintain the site print fleet in coordination with the print domain owner.
Travel occasionally (estimated under 10%) to support other NCS sites as needed.