IT Site Support Tech II

Chewy • Dayton, OH

1d • Onsite

About The Position

Our Opportunity: We are seeking a motivated and skilled IT Support Tech II to join our dynamic team at the Dayton, Ohio Fulfillment Center. In this role, you will play a crucial part in maintaining our IT systems and ensuring magnificent operations within a fast-paced environment.

Requirements

• Demonstrable experience supporting PCs in a Windows Active Directory environment.
• Familiarity with networking concepts, including DNS, DHCP, HTTP, SSL, and TCP/IP protocols.
• Confirmed abilities in PC repair, fix, deployment, and liquidation.
• Willingness to participate in a 24/7 support and on-call rotation.
• Strong solve skills in a multi-user, fast paced environment.
• Background in Microsoft Administration, Mobile Device Management, and RF Technologies.
• Excellent written and verbal communication skills in English, both in person and via phone/radio, with peers, management, contractors, and vendors.
• Willingness to work flexible shifts, including nights, weekends, and holidays.
• A collaborative spirit and the desire to give to a team-oriented environment.
• Ability to work optimally with limited supervision.
• A dedication to self-improvement and professional development.
• Ability to stand or walk for 6 to 8 hours per day and lift up to 50 pounds with or without reasonable accommodation.
• Willingness to travel up to 10% of the time.
• Availability to work the night shift as needed.

Nice To Haves

• Prior experience providing IT support in a Fulfillment Center environment.
• A+ Certification and Network+ Certification.
• Familiarity with working in a Service Level Agreement (SLA) driven environment.
• Experience with Motorola/Zebra RF Units, such as Moto MC9190, VC6090, WT41N0, or equivalent.
• Ability to lead high-priority projects optimally.
• Experience with data cabling and computer facilities maintenance.
• Experience leading vendor contracts, handling relationships, and supervising service outages.

Responsibilities

• Diagnose and resolve application, hardware, and network issues, ensuring minimal disruption to operations.
• Interact with and educate customers, providing clear and effective solutions while encouraging a positive support experience.
• Document, analyze, and resolve help desk tickets efficiently, ensuring accurate records of all support activities.
• Work closely with local and remote IT teams, as well as operations management, to deliver high-quality solutions to IT challenges promptly.

Benefits

• Equal opportunity employer.
• Consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic.
• Accommodation during the application process or to perform job requirements for individuals with disabilities.
• Religious accommodation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed