IT Site Support

TEKsystems•Minneapolis, MN

2d•$28 - $28•Onsite

About The Position

This is a contract position based out of Minneapolis, MN, focused on providing onsite IT support to all employees. The role involves creating, maintaining, and supporting standard Windows and Apple desktop configurations, researching and developing new hardware and software standards, and analyzing complex problems to recommend solutions. The IT Site Support specialist will partner with specialty teams for custom solutions, manage IT asset lifecycle procedures, and troubleshoot a variety of technical issues related to networks, client/server systems, PCs, desktop applications, and peripherals. This role serves as an escalation point for desktop issues, supports incident management practices, and provides mentorship to site support and service desk staff. Responsibilities include responding to technical support requests via multiple channels, taking a proactive approach to issue resolution, and supporting departmental moves, adds, and changes. Participation in a 24/7 support and on-call rotation is required, with a standard work schedule of either 8 AM to 5 PM or 7 AM to 4 PM.

Requirements

Desktop
Windows 10
Support
Site support desktop support
Supporting all employees onsite

Responsibilities

Create, maintain and support standard Windows and Apple desktop configurations to be used organization wide
Research and develop new standard hardware and software for use in the enterprise environment
Analyze intermediate to complex problems and recommend hardware and software solutions as needed
Partner with specialty teams to provide quick, high quality custom solutions when needed that are aligned with IT standards and controls
Accurately monitor and track hardware and software inventory following Chewy’s IT Asset Lifecycle procedures
Troubleshoot and resolve a variety of technical issues regarding networks, client/server systems, PC’s, desktop application software, and peripheral devices; escalate issues as needed
Serve as an escalation point for all desktop related issues supporting the organization’s incident management practices
Provide mentorship, training and assistance to site support and service desk staff when workloads are high or where experience is required
Quickly and professionally respond to second and third level technical support requests that come in via phone, e-mail and ticketing system and in person
Take a proactive approach to providing immediate and long-term solutions to issues and anomalies
Support departmental moves, adds and changes in and around the office
Participate in 24/7 support and on-call rotation
Must be available to work 8-5Pm or 7am-4pm