IT Site Support Specialist

Advanced Energy•Denver, CO

19h•Onsite

About The Position

Advanced Energy is seeking an IT Site Support Specialist for the corporate office who will be responsible for installing, configuring, supporting, and maintaining Microsoft Windows server/desktop infrastructure. Troubleshoots escalated server, software and hardware issues. The specialist recommends, schedules, and implements system hardware and/or software upgrades or repairs.

Requirements

Excellent customer service skills
Knowledge of PC hardware and peripherals
Advance knowledge of Windows 10, and TCP/IP networking
Proficiency in Active Directory, Office 365, networking concepts, anti-virus and security tools and PC hardware and software troubleshooting skills
Excellent interpersonal, communication and organization skills
Ability to work independently and communicate effectively with users and coworkers
Strong project management skills, ability to set priorities and meet deadlines with flexibility
Problem solving – the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully.
Ability to evaluate information and exercise good judgment in making decisions
Minimum of 2 years providing technical support in IT support role.
Minimum of 2 years supporting Microsoft PC environment
Minimum of 2 years’ experience in a related field with extensive technical experience.
Experience supporting remote users utilizing VPN connectivity

Nice To Haves

A+ certification, MCP and Windows 10 certification

Responsibilities

Performs day-to-day desktop/laptop and network administration duties to include installing, configuring, and troubleshooting desktop systems, printers, and peripherals in mixed Microsoft Windows environment
Maintain passwords, data integrity, and file system security for the desktop environment
Provide excellent customer service to end users by communicating all stages of progress in resolution of the reported problem
Configure wireless devices for connectivity to corporate exchange email.
Works on software installation, update, and configuration as directed by ticketing system and Help Desk Supervisor and Manager
Works independently on imaging, configuration, and placement of new PCs
Assists in maintaining and updating support information such as the PC Support Queue, PC inventory, Assets, PC loaners, etc. as directed by Help Desk Supervisor
Maintain phone systems
Conduct training designed to educate computer users about basic and specialized applications throughout the organization
Works with Help Desk Manager and Helpdesk Outsourcer to determine daily/weekly priorities and to troubleshoot advanced technical problems
Tests new software and operating systems and makes recommendations on deployments
Participate in projects to improve the end user computing experience
Directs advanced technical problems to the appropriate resource when necessary
Be responsible for after-hours support

Benefits

Medical - multiple medical plans are available to choose from
Short and long-term disability and life insurance
Health savings and flexible spending accounts
Generous time off policy starting with 3 weeks of paid vacation, 7 days of paid sick time, and 12 paid holidays
8 hours of paid volunteer time off
8 weeks of paid parental leave for both Parents
Company matched 401(k)
Tuition reimbursement
Expanded mental health coverage and employee assistance programs
Other voluntary benefits include critical illness, accident and hospital indemnity, pet insurance, identify theft, and legal assistance