IT Site Specialist

Ramp•San Francisco, CA

1d•$145,760 - $200,420•Onsite

About The Position

Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.

Requirements

Minimum 4 years of technical experience in an enterprise-size organization, with hands-on experience in both on-site IT support and SaaS/application administration.
Strong knowledge of our core tech stack: Okta, Google Workspace, Slack, JAMF, and modern SaaS tools.
Solid understanding of User Lifecycle Management, identity/access management, and least-privilege principles.
Experience with SSO/SCIM provisioning and building integrations or automations across SaaS platforms.
Experience managing SaaS application portfolios, license optimization, and vendor renewals.
Experience with deskside support, ticket resolution, and knowing when to escalate to an engineering team.
Comfort owning the physical site experience — endpoint troubleshooting, AV, and inventory — alongside back-end application administration.
Strong attention to detail, execution-oriented, and comfortable owning ambiguous, cross-functional work.

Nice To Haves

Experience in high-growth startups.
Experience managing macOS/Windows in hybrid/remote environments.
Scripting/automation experience (e.g., Python, API integrations, workflow tools).
Experience with AI-assisted support tooling and workflow automation (e.g., Serval or similar).
Experience coordinating hardware procurement with fulfillment vendors (e.g., Firstbase, SHI, CDW).
Okta Certified Professional / Administrator.
Slack Certified Admin.
Google Workspace Administrator experience.

Responsibilities

Provide in-person support at our San Francisco office 5 days/week, acting as the site’s primary IT point of contact.
Perform IT Support Specialist (L4) duties, encompassing all responsibilities of the IT Support Specialist role.
Provide deskside/walk-up support and resolve IT tickets end-to-end.
Handle advanced troubleshooting and internal escalation before handoff to Pod 2 – IT Engineering.
Triage and field support requests across tickets, email, Slack, and the team-it-ops and help-it distros; proactively work to minimize volume and improve SLAs.
Direct and review Serval (AI support agent) workflow runs — step in when automated resolution fails, and contribute workflow builds and guidance improvements.
Coordinate application onboarding/offboarding tied to lifecycle events (joiner/mover/leaver) — provisioning, deprovisioning, and access changes across the SaaS stack.
Administer core applications (Okta, Google Workspace, Slack, JAMF, and other SaaS tools): user lifecycle, group/role management, and SSO/SCIM integrations.
Own application portfolio management — seat counts, usage tracking, and license optimization.
Manage SaaS renewals — tracking contract dates and coordinating renewals/cancellations.
Partner with Pod 3 on SaaS App Strategy execution from an operational/usage standpoint.
Build and maintain integrations and automations to reduce manual work and enforce least-privilege access.
Manage on-site hardware inventory, lifecycle, and procurement coordination — stock levels, reorder requests, and coordinating with fulfillment vendors (e.g., Firstbase, SHI, CDW, Amazon).
Support AV/conference room reliability in the SF office.
Take ownership of small and large projects, partnering with internal and external teams to deliver.
Perform recurring audits on application licenses, access, and hardware; drive remediation.
Create technical and user-facing documentation; push the team toward industry best practices.
Be an advocate for our users — understand their challenges and remove blockers with empathy.

Benefits

Flexible PTO
Centralized home-office equipment ordering
Health and wellness stipend
Budget for intra-office travel
Weekly coffee stipend
100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
One Medical annual membership
401(k), including employer match on contributions made while employed by Ramp
Fertility HRA (up to $10,000 per year)
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
Pet insurance
In-office perks: lunch, snacks, drinks, and more
Relocation support to NYC or SF (as needed)
Group medical, dental, and vision coverage through Sun Life
Life, AD&D, and disability coverage
Fertility drug coverage (up to $4,000 lifetime)
Group Retirement Plan with employer match (RRSP + DPSP)
Employee Assistance Program and virtual care through Lumino Health
Private medical insurance through Freedom Elite
Virtual GP and at-home care via eMed x Livi
Workplace pension through Penfold, with salary sacrifice option