IT Support Specialist

HiBob•,

2d•$88,000 - $100,000•Hybrid

About The Position

We are looking for a talented IT Support Specialist to join our IT department in New York. At HiBob, we’re building the exceptional in all that we do. In this role, you’ll be the go-to Bobber for IT in New York and globally, responsible for ensuring that all aspects of the IT experience for our Bobbers are exceptional. Note: We will only consider candidates located in the New York Metro Area who are willing to work in our NYC office at least three days a week. We love collaborating and connecting with our team members in-person, and we hope you will too! Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren’t the only factor. If you don’t have nearly enough experience, or not all the skills, we’d still like to hear from you. This could be the perfect fit for you and us.

Requirements

Can demonstrate 2-3 years of experience as an IT Helpdesk / System Admin in a SaaS organization.
Hands-on experience with computer hardware and software installations, administration, and Tier 1, 2 troubleshooting, can diagnose and resolve technical issues.
Strong familiarity with macOS, Windows 10, 11 - Required.
Experience as an administrator of SaaS platforms such as Okta, Google Workspace, Zoom, Zendesk, Office 365, and more (Required).
You are self-motivated and self-directed; you’ll take a task and run with it through to completion.

Nice To Haves

Working knowledge of Mobile Device Management (MDM) solutions, particularly JAMF - Highly Preferred.

Responsibilities

Deliver outstanding technical support for Bobbers' requests and issues related to workstation hardware and software (both Windows and macOS), network connectivity, and audio/video and web conferencing systems.
Configure and support Single Sign-On (SSO) configurations for various cloud platforms and applications.
Coordinate IT orders and stock, collaborating closely with suppliers and vendors.
Provide both on-site and remote support, ensuring uninterrupted IT services.
Administer corporate cloud services such as Okta, Google Workspace, Jamf, Zoom, Zendesk, Office 365, and more.
Assist with network administration tasks.
Maintain meeting rooms and audiovisual equipment (event spaces) for smooth operations.
Take ownership of IT stock and asset management.
Lead seamless IT onboarding for all new Bobbers and ensure complete offboarding processes are carried out when Bobbers leave us.
Lead challenging technological projects that support the growth and scale of HiBob.
Create knowledge base articles and documentation on implemented solutions and system configurations.
Always look for opportunities to improve our IT practices and processes.
Support our internal events and general audio-video and digital signage with best-in-class hardware and software.

Benefits

Equity in a global, high-growth HR tech SaaS leader
401(k) with a 3% company match effective the month following your start date
$2,500 employee referral bonus
Medical, dental, and vision coverage from day one
$1,920 annual wellness stipend to support your physical and mental wellbeing
Annual Headspace membership and expanded wellness benefits
Hybrid working model for Bobbers in the NY metro area
Temporary work from anywhere for up to 2 months per year (after 6 months)
Generous paid time off and company holidays to rest, recharge, and enjoy
Bob Balance Days – 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
Your birthday off — plus a special gift from us
Home office allowance to set up your ideal workspace
Two paid Social Impact days each year to give back to causes you care about
Frequent team and company social events, both in-person and virtual
Dog friendly office