IT Site Support Specialist

Ropes & Gray•Los Angeles, CA

1d•$69,500 - $100,800•Onsite

About The Position

The IT Site Support & AV Specialist serves as the on-site technology resource, providing high-touch IT desktop support and advanced audiovisual (AV) support for meetings, events, and daily office operations. This role blends end-user IT support with hands-on AV expertise, ensuring a seamless and professional technology experience for employees, visitors, and leadership. Responsible for set up and tear down of AV equipment for meetings, will ensure testing is done and monitor events to ensure success.

Requirements

Associate degree in information technology, audiovisual technology, or a related field, or equivalent practical experience
Minimum of 2 years of experience in IT desktop support, AV support, or a hybrid technology support role
Strong knowledge of computer hardware, operating systems, software applications, and enterprise IT environments
Strong technical knowledge of audiovisual systems, including displays, projectors, audio systems, and control platforms
Proven ability to troubleshoot complex IT and AV issues efficiently and effectively
Excellent communication, customer service, and interpersonal skills
Strong problem-solving, analytical, and organizational abilities
Ability to work independently, manage competing priorities, and collaborate effectively in a team environment

Nice To Haves

Technical certifications (e.g., CompTIA A+, Microsoft Certified Professional, AV-related certifications) are a plus

Responsibilities

Serve as one of the IT points of contact for the L.A. office, delivering high-touch, professional, and user-focused support to staff at all levels
Provide timely troubleshooting and resolution of hardware, software, operating system, and connectivity issues, escalating when appropriate to ensure rapid resolution
Demonstrate a strong customer service mindset by actively listening, empathizing with users, and communicating clearly, including in high-pressure situations
Proactively engage with employees and visitors across the office and building strong working relationships
Onboard new employees and ensure a seamless IT experience from day one, including equipment setup and system access
Install, configure, maintain, and upgrade computer systems, peripherals, and related technology
Maintain accurate records of support requests and resolutions within the ticketing system
Participate in an on-call rotation and provide occasional after-hours or weekend support as needed
Set up, operate, and support audiovisual equipment for meetings, conferences, and events, including displays, projectors, microphones, audio systems, and control systems
Provide real-time AV troubleshooting and support to end-users to ensure successful meetings and presentations
Familiarity with videoconferencing systems (Zoom Rooms, Teams, Cisco Codecs, Crestron Control Units, Neat Boards/Bars, camera controls), videoconference bridge administration (Cisco Management Suite TMS, remote bridge administration, & Desktop Video), audio (wireless & wired microphones, mixing consoles, sound systems, speakerphones, conference calls), Video (Displays, set-up and operate video camera, recording, editing), AV Laptops/PC's (webcasts, video streaming, network connections), event environment (lighting, microphone placement, furniture configuration).
Perform routine maintenance, testing, and evaluation of AV systems to ensure optimal performance and reliability
Assist with the installation and configuration of new AV equipment and technologies
Collaborate with internal stakeholders and external vendors to coordinate AV requirements for events and special projects
Maintain AV equipment inventory, storage, and documentation, including user guides and troubleshooting materials
Support site-based IT and AV projects, working closely with Desktop Services, AV teams, and other IT groups
Assist with hardware and software deployments and upgrades across supported locations
Attend Desktop Services and AV team meetings, proactively identifying opportunities to improve user satisfaction, system reliability, and support efficiency
Stay current on emerging IT and audiovisual technologies, industry best practices, and support methodologies