IT Site Lead

Leidos•Camp Springs, MD

1d•Onsite

About The Position

The Leidos Digital Sector is seeking an experienced IT Site Lead for the Air Force National Capital Region IT Services program. The role is based at Joint Base Andrews (JBA), supplementing the 744th Communications Squadron and delivering critical IT support to its mission partners, programs, and initiatives. The program serves Headquarters Air Force, Air Force District of Washington, the Office of the Secretary of Defense, the Joint Chiefs of Staff, and other Air Force activities across the AFNCR, including the Pentagon, JBA, Joint Base Anacostia-Bolling, and other locations and alternate sites. Its support areas include IT operations and maintenance, plans, projects and engineering, and the National Military Command Center. The position operates in a fast-paced environment supporting high-priority national defense missions. The IT Site Lead is the primary site lead and liaison for the 744th Communications Squadron Commander and Director of Operations. The position oversees customer-facing work centers and network administration, project management, and cyber support services, including support to geographically separated units. The Site Lead manages a $5M+ budget and services for more than 7,000 customers and over 8,000 assets, with 1,300+ monthly customer tickets. The role also directs a project management team overseeing a $6M portfolio and leads a team of 50+ Leidos and partner employees, with administrative authority over hiring, firing, promotions, performance, and rewards. The position reports to and collaborates with the Chief of Operations, oversees current mission execution and future plans, and directs site operations and projects to meet program requirements and performance indicators. Responsibilities include service delivery across field services, continuity of operations, office stand-ups, VTC installations, change management, network resiliency, and incident response. The Site Lead regularly briefs squadron leadership, monitors performance and operational metrics, and improves processes to ensure effective service fulfillment.

Requirements

Bachelor’s degree and 8+ years of relevant experience, or a master’s degree and 6+ years of relevant experience; additional years of experience may be accepted in lieu of a degree.
10+ years of demonstrated information technology operations support experience.
5+ years of experience supervising or leading teams or projects.
Current DoW Secret clearance.
Familiarity with IT support in a DoW environment.
Demonstrated ability to analyze data and make strategic business decisions.
Demonstrated ability to interact with and brief key organizational decision-makers, including VIPs.
Experience managing direct reports.
8140-compliant education, training, or certification within 90 days of starting the position, such as Security+, CISSP, Cyber 101, or equivalent.
Ability to work primarily on-site at JBA.

Nice To Haves

Familiarity with Remedy and/or ServiceNow.
Current DoW Top Secret clearance.
Cisco Certified Network Associate (CCNA) or equivalent network certification.
ITIL 4 Foundation or equivalent certification.
Project Management Professional (PMP) or equivalent certification.

Responsibilities

Serve as the primary Site Lead and liaison for the 744th Communications Squadron Commander and Director of Operations.
Oversee direct customer-facing work centers, including walk-up help desk, desktop support, executive support, routine requirements mobile support, and technical refresh, as well as network administration, project management, and cyber support services.
Support geographically separated units within the area of responsibility.
Manage a $5M+ budget and delivery of IT services to more than 7,000 customers, over 8,000 assets, and 1,300+ monthly customer tickets at JBA.
Direct a project management team responsible for a $6M portfolio, ensuring stakeholder updates and delivery on time and within scope.
Lead a 50+ member team of Leidos and partner employees, exercising administrative authority over personnel decisions including hiring, firing, promotions, performance, and rewards.
Collaborate with the Chief of Operations to meet or exceed performance metrics, including response and ticket closure times.
Oversee current operations and future plans across field services, including job control, desktop support, help desk, voice support, routine requirements, technical refresh, personal wireless, and customer service.
Oversee continuity of operations, office stand-ups, and VTC installations.
Direct the Site Operations Manager and Site Projects Manager to prioritize, coordinate, document, and deconflict work in accordance with program requirements and key performance indicators.
Attend and contribute to the Daily Operational Operations Update and the Weekly 844th CG Operations and Intelligence Update.
Develop weekly briefs for 744th Communications Squadron leadership highlighting mission accomplishments and shortfalls.
Lead, direct, and review team members’ work, and proactively identify process gaps and inefficiencies and recommend improvements to stakeholders.
Develop and oversee annual and compliance initiatives, including an annual technical refresh of approximately 2,300 workstations, and routinely brief senior stakeholders on progress.
Act as contractor approval authority for change management activities, deconflicting and assessing impacts with peer site leads and bases.
Oversee IT continuity of operations for AFDW, 320 AEW, and 316 Wing.
Manage the lifecycle management plan for the base area network and guide mission and network resiliency, including multiple connection paths and layered systems to protect uptime for data centers, customer buildings, and external connectivity.
Coordinate incident response with the Cyber Support Center to resolve or mitigate problems and provide updates to key stakeholders.
Ensure daily internal synchronization meetings across Field Service teams so technicians and team leads understand ticket priorities and workloads.