IT Site Lead
About The Position
Leidos Digital Sector is seeking an experienced IT Site Lead for the Air Force National Capital Region IT Services program. The role is based primarily at Joint Base Andrews (JBA), where the Site Lead supplements the 744th Communications Squadron and delivers critical support services to its mission partners, programs, and initiatives. The program supports information systems for Headquarters Air Force, Air Force District of Washington, the Office of the Secretary of Defense, the Joint Chiefs of Staff, and other Air Force activities across the AFNCR, including the Pentagon, JBA, Joint Base Anacostia-Bolling, and other locations and alternate sites. The Site Lead serves as the primary point of contact and liaison for the 744th Communications Squadron Commander and Director of Operations. The position oversees customer-facing work centers and technical functions, manages budgets and project portfolios, and leads a team of more than 50 Leidos and partner employees. The role oversees current operations and future planning across field services, network administration, project management, and cyber support. It also manages service performance, continuity of operations, network resiliency, change management, incident response, and compliance initiatives. The position reports to and collaborates with the Chief of Operations.
Requirements
- Bachelor's degree and at least 8 years of relevant experience, or a master's degree and at least 6 years of relevant experience; additional years of experience may substitute for a degree.
- At least 10 years of demonstrated information technology operations support experience.
- At least 5 years of experience supervising or leading teams or projects.
- Current DoW Secret clearance.
- Familiarity with IT support in a DoW environment.
- Demonstrated ability to analyze data and make strategic business decisions.
- Demonstrated ability to interact with and brief key organizational decision-makers, including VIPs.
- Experience managing direct reports.
- 8140-compliant education, training, or certification within 90 days of starting the position, such as Security+, CISSP, Cyber 101, or equivalent.
- Ability to work primarily on-site at Joint Base Andrews.
Nice To Haves
- Familiarity with Remedy and/or ServiceNow.
- Current DoW Top Secret clearance.
- Cisco Certified Network Associate (CCNA) or equivalent network certification.
- ITIL 4 Foundation or equivalent certification.
- Project Management Professional (PMP) or equivalent certification.
Responsibilities
- Serve as the primary Site Lead and point of contact for the 744th Communications Squadron Commander and Director of Operations, overseeing customer-facing work centers, Network Administration, Project Management, and Cyber Support Services, including support for geographically separated units.
- Manage a budget exceeding $5 million to deliver IT services to more than 7,000 customers and support over 8,000 assets and more than 1,300 monthly customer tickets at Joint Base Andrews.
- Direct a project management team responsible for a $6 million portfolio, ensuring stakeholders receive consistent updates and projects are delivered on time and within scope.
- Lead a team of more than 50 Leidos and partner employees, with administrative authority over hiring, firing, promotions, performance, and rewards decisions.
- Collaborate with the Chief of Operations to meet or exceed performance metrics, including response times and ticket closure times.
- Oversee current mission execution and future project planning across field services, including job control, desktop support, help desk, voice support, routine requirements, technical refresh, personal wireless, customer service, continuity of operations, office stand-ups, and VTC installations.
- Direct the Site Operations Manager and Site Projects Manager to prioritize, coordinate, document, and deconflict work in accordance with program requirements and key performance indicators.
- Attend and contribute to the Daily Operational Operations Update and the Weekly 844th CG Operations and Intelligence Update.
- Develop weekly briefs for 744th Communications Squadron leadership highlighting mission accomplishments and shortfalls.
- Lead, direct, and review the work of team members who exercise latitude and independence in their assignments.
- Review processes for gaps and inefficiencies and recommend improvements to stakeholders to support exceptional service delivery.
- Develop and oversee plans for annual and compliance initiatives, including annual technical refresh of approximately 2,300 workstations, and routinely brief senior stakeholders on progress.
- Serve as contractor approval authority for change management activities, coordinating with peer site leads and bases to assess and deconflict impacts.
- Oversee IT continuity of operations for AFDW, 320 AEW, and 316 Wing.
- Manage the lifecycle management plan for the base area network.
- Guide mission and network resiliency, ensuring multiple connection paths and layered systems protect data center, customer building, and external connectivity uptime.
- Coordinate incident response with the Cyber Support Center to resolve or mitigate problems promptly while providing updates to key stakeholders.
- Ensure daily internal synchronization meetings across Field Service teams so technicians and team leads understand ticket priorities and workloads.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
