IT Site Analyst

Erickson Senior Living • Warminster, PA

2d • Onsite

About The Position

Join our team as an IT Support Analyst at our award-winning Senior Living Community, providing on-site technology support to residents and staff. You’ll assist with technical issues, handle equipment, and collaborate with your team while being on-call for occasional after-hours events. Training on various technologies will be provided, with some travel to other Erickson Senior Living locations.

Requirements

• Minimum 3 years of relevant experience; education will be considered in lieu of experience.
• CompTIA A+ certification required within 6 months of employment
• Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.

Nice To Haves

• Job-related technical certifications such as CompTIA A+ are strongly preferred.
• Ongoing pursuit of certifications is considered evidence of continuous learning.

Responsibilities

• Act as the key liaison between the IT department and community or corporate locations to ensure effective communication and support.
• Provide Tier 2 technical support for various devices, including computers, tablets, phones, point-of-sale systems, printers, and network applications.
• Support information security initiatives by educating customers, identifying compliance concerns, and mitigating identified risks.
• Engage with staff and business partners regularly to address unmet technology needs and identify improvement opportunities.
• Take a leadership role in onsite support projects and assist project teams with business and IT initiatives.
• Manage the IT asset lifecycle, including procurement, deployment, tracking, maintenance, sanitization, and disposal.
• Provide support through Erickson Resident Computer Services (ERCS), community computer clubs, and resident computer labs while maintaining relationships with service vendors.

Benefits

• Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options
• PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law
• 401k for all team members 18 and over with a company 3% match
• Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age
• Free access to our on-site Team member Health and Well-Being Centers, plus Well-Being programs, tools and resources for you and your immediate family members
• Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones
• Growth Opportunities – grow with the company as we open new communities and expand on our existing ones!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed