IT Site Analyst
About The Position
As our IT Support Analyst at Emerson Lakes, you will be part of a team that provides technology support to our residents and staff. Emerson lakes, the newest Erickson Senior Living Community, will be opening in late 2026 in Lakewood Ranch, FL. Every day you will walk the campus to respond to resident or employee technical concerns, handle equipment, perform assigned project work and collaborate with your teams. You will be on call for emergencies or occasional planned maintenance. To thrive in this job, you must enjoy working directly with a diverse group of people, including residents, staff, corporate partners, and senior leaders to provide comprehensive technical support. We support many different technologies and systems and will provide you training so you can learn them too. This job is fully onsite with occasional travel required to other Erickson Senior Living communities.
Requirements
- Experience managing the lifecycle of desktops, laptops and phone systems while applying required security controls
- Experience troubleshooting networking issues to various endpoints
- Experience handling customer complaints with patience
- Experience training users on how to use technology
- Experience taking ownership of issues, driving issues to resolution, and managing shifting priorities
- Experience working in collaboration with team members, customers and vendors
- Must enjoy working directly with a diverse group of people, including residents, staff, corporate partners, and senior leaders to provide comprehensive technical support.
Responsibilities
- Respond to resident or employee technical concerns
- Handle equipment
- Perform assigned project work
- Collaborate with your teams
- Be on call for emergencies or occasional planned maintenance
- Manage the lifecycle of desktops, laptops and phone systems while applying required security controls
- Troubleshoot networking issues to various endpoints
- Handle customer complaints with patience
- Train users on how to use technology
- Take ownership of issues, driving issues to resolution, and managing shifting priorities
- Work in collaboration with team members, customers and vendors
Benefits
- Medical, dental, and vision insurance
- On-site employee health and wellness centers
- Paid sick, personal leave, and vacation
- 401(k) with contribution opportunities
- Tuition reimbursement
- Growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
