IT Site Manager
About The Position
As our IT Support Manager, you will manage the technology operations and provide support to over 1885+ residents and 995+ staff at our Cedar Crest Senior Living Community. Every day you will walk the campus to respond to resident or employee technical concerns, handle equipment, perform assigned project work and collaborate with your teams. You will be on-call for occasional after hours planned and unplanned events. To thrive in this job, you must enjoy working directly with a diverse group of people, including residents, staff, corporate partners, and senior leaders to provide comprehensive technical support. We support many different technologies and systems and will provide you training so you can learn them too. This job is fully onsite with some travel required to other Erickson Senior Living locations.
Requirements
- Managing a staff of employees and prioritizing their work
- Managing the lifecycle of desktops, laptops and phone systems while applying required security controls
- Troubleshooting networking issues to various endpoints
- Handling customer complaints with patience
- Training users on how to use technology
- Taking ownership of issues, driving issues to resolution, and managing shifting priorities
- Working in collaboration with team members, customers and vendors
Responsibilities
- Manage the technology operations and provide support to residents and staff.
- Respond to resident or employee technical concerns.
- Handle equipment.
- Perform assigned project work.
- Collaborate with teams.
- Be on-call for occasional after hours planned and unplanned events.
- Manage a staff of employees and prioritizing their work.
- Manage the lifecycle of desktops, laptops and phone systems while applying required security controls.
- Troubleshoot networking issues to various endpoints.
- Handle customer complaints with patience.
- Train users on how to use technology.
- Take ownership of issues, driving issues to resolution, and managing shifting priorities.
- Work in collaboration with team members, customers and vendors.
Benefits
- Medical, dental, and vision insurance
- On-site employee health and wellness centers
- Paid sick, personal leave, and vacation
- 401(k) with contribution opportunities
- Tuition reimbursement
- Growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
