IT Site Analyst

Erickson Senior Living•Lakewood Ranch, FL

2d•Onsite

About The Position

The IT Site Analyst provides technology support to residents and staff at Emerson Lakes, Erickson Senior Living’s newest community, which is scheduled to open in late 2026 in Lakewood Ranch, Florida. The role involves walking the campus to respond to technical concerns, handling equipment, performing assigned project work, and collaborating with team members. The analyst supports a diverse range of residents, staff, corporate partners, and senior leaders, and receives training on the community’s technologies and systems. The position is fully onsite, may require occasional travel to other Erickson Senior Living communities, and includes on-call availability for emergencies or occasional planned maintenance. The role supports the lifecycle of desktops, laptops, and phone systems while applying required security controls; troubleshoots networking issues involving various endpoints; handles customer complaints patiently; and trains users in technology use. The analyst takes ownership of issues through resolution, manages shifting priorities, and collaborates with colleagues, customers, and vendors. Occasional support for IT initiatives in active construction and renovation environments may be required. Compensation starts at $63,000 per year, commensurate with experience, with eligibility for an annual bonus. New hires must successfully complete an extensive Level 2 background screening required by the Florida Agency for Health Care Administration before starting employment.

Requirements

Experience managing the lifecycle of desktops, laptops, and phone systems while applying required security controls.
Experience troubleshooting networking issues involving various endpoints.
Ability to handle customer complaints patiently.
Experience training users on technology.
Ability to take ownership of issues, drive them to resolution, and manage shifting priorities.
Ability to collaborate with team members, customers, and vendors.
Enjoy working directly with a diverse group of people, including residents, staff, corporate partners, and senior leaders.
Ability to be on call for emergencies or occasional planned maintenance.
Ability to travel occasionally to other Erickson Senior Living communities.
Successful completion of the required Level 2 background screening before employment begins.

Responsibilities

Walk the campus to respond to residents’ and employees’ technical concerns.
Handle technology equipment and perform assigned project work.
Manage the lifecycle of desktops, laptops, and phone systems while applying required security controls.
Troubleshoot networking issues affecting various endpoints.
Handle customer complaints with patience.
Train users on how to use technology.
Take ownership of issues and drive them through resolution while managing shifting priorities.
Collaborate with team members, customers, corporate partners, senior leaders, and vendors.
Occasionally support IT initiatives in active construction and renovation environments.
Be on call for emergencies or occasional planned maintenance.
Travel occasionally to other Erickson Senior Living communities.