IT Site Analyst

Erickson Senior Living•Lakewood Ranch, FL

1d•Onsite

About The Position

The IT Site Analyst provides technology support to residents and staff at Emerson Lakes, a continuing care retirement community in Lakewood Ranch, Florida. The role involves walking the campus to respond to technical concerns, handling equipment, performing assigned project work, and collaborating with team members. The analyst supports a diverse group of residents, staff, corporate partners, and senior leaders across a range of technologies and systems, with training provided. The position is fully onsite, requires occasional travel to other Erickson Senior Living communities, and includes on-call coverage for emergencies or occasional planned maintenance. Occasional support for IT initiatives in active construction and renovation environments may be required. Emerson Lakes is expected to open in late 2026.

Requirements

Experience managing the lifecycle of desktops, laptops, and phone systems while applying required security controls.
Experience troubleshooting networking issues across various endpoints.
Ability to handle customer complaints with patience.
Ability to train users on technology.
Ability to take ownership of issues and drive them to resolution.
Ability to manage shifting priorities.
Ability to collaborate with team members, customers, and vendors.
Enjoy working directly with a diverse group of residents, staff, corporate partners, and senior leaders.

Responsibilities

Respond to residents’ and employees’ technical concerns across the campus.
Manage the lifecycle of desktops, laptops, and phone systems while applying required security controls.
Troubleshoot networking issues affecting various endpoints.
Handle customer complaints patiently.
Train users to use technology.
Take ownership of issues and drive them to resolution while managing shifting priorities.
Collaborate with team members, customers, and vendors.
Handle equipment and perform assigned project work.
Provide on-call support for emergencies or occasional planned maintenance.
Occasionally support IT initiatives in active construction and renovation environments.
Travel occasionally to other Erickson Senior Living communities.