IT Services Specialist

Abrigo•Raleigh, NC

2d•Onsite

About The Position

At Abrigo, we provide market-leading compliance, credit risk and lending software solutions that financial institutions use to manage risk and drive growth. Our solutions automate key processes and allow our customers to maintain compliance, fight financial crime, process loans quicker, and leverage data to strengthen their portfolio. Abrigo is seeking an IT Services Specialist to join our IT Services team, providing comprehensive IT support to internal customers in a fast-paced, security-focused fintech environment. This role blends frontline Service Desk responsibilities with hands-on system and endpoint administration, offering broad exposure to Microsoft 365, Azure, Intune, and emerging technologies such as AI. This position is in-office based in Raleigh, NC and reports to the Manager of IT Services, within an organization that operates under a security-first model reporting up to the Chief Information Security Officer.

Requirements

Minimum 1 year of hands-on experience in IT support, or similar role
Strong troubleshooting skills across hardware, software, and user access issues
Experience working with a ticketing system and asset management platform
Ability to manage multiple tasks simultaneously in a fast-paced, high-demand environment
Strong customer service, communication, and organizational skills
Ability to document issue resolution and maintain working technical documentation
Ability to work independently and collaboratively as part of a team
Must be able to lift and move equipment up to 50 pounds

Nice To Haves

CompTIA A+ certification and/or Microsoft certifications such as MS-900 or AZ-900 preferred
CompTIA Security+ or demonstrated security-focused IT experience preferred
Hands-on experience with Microsoft 365 Admin Centers, Entra ID, Microsoft Intune preferred

Responsibilities

Deliver high-quality, “white glove” Tier 1&2 IT support to internal employees of varying technical skill levels, both in-person and via remote support tools
Serve as the primary triage point for all IT incidents and requests, managing a high-volume ticket queue
Troubleshoot hardware, software, and access-related issues in a timely and customer-focused manner
Effectively translate technical concepts into easy-to-understand language for non-technical users
Manage asset lifecycle activities including laptop and peripheral deployment, imaging, and replacements
Administer the full Microsoft 365 ecosystem, including Microsoft Admin Center, Exchange, Teams, SharePoint, and Intune
Manage Entra ID users, security groups, Microsoft 365 groups, and Teams
Configure, maintain, and deploy endpoint policies and applications using Microsoft Intune
Assist with enterprise application integrations, including SAML-based single sign-on (SSO) configurations
Support and maintain MDM solutions for Windows and macOS devices
Operate with a security-first mindset, following defined IT and Information Security standard operating procedures
Create and maintain technical documentation, knowledge base articles, and process guides
Contribute to automation efforts for low-risk or repetitive tasks
Maintain a proactive mindset focused on improving efficiency, security posture, and employee experience