IT Services Co-Op

BXP • Boston, MA

1d

About The Position

The IT Services Co-Op supports project and operational work across the Technical Support and Infrastructure Services teams in BXP’s Information Systems Department. The role assists employees with hardware, software, mobile devices, and IT requests, and contributes to infrastructure projects and internal documentation. Approximately 30% of the role is dedicated to impactful project work, which may include developing new approaches to managing tickets on the ServiceNow platform. Project scope may change, and the work is intended to enhance the IS Department.

Requirements

• Currently performing coursework in Computer Sciences or a related field.
• Service-oriented attitude and ability to work with others.
• Detail-oriented and methodical approach to problem-solving and managing multiple projects.
• Aptitude for learning technical concepts.
• Results-oriented approach and ability to learn quickly when supporting new products and technologies.
• Strong knowledge of relational databases and accounting practices.
• Working knowledge of Windows 7 and Office 2010.
• Working knowledge of at least one word-processing package and one spreadsheet package.
• Ability to lift 30 pounds.

Responsibilities

• Respond to end-user assistance requests in person or through remote support tools; document and escalate issues and requests as appropriate.
• Diagnose hardware problems and perform or coordinate hardware repairs.
• Install laptops, desktops, printers, personal device assistants, and other peripherals.
• Maintain and enforce hardware policies and standards.
• Support operating systems and software applications, including Windows 11, Office 2010, VMware Horizon View, and Adobe applications.
• Validate and update configuration information for computers, copiers, printers, and phones.
• Provide one-on-one instruction on hardware and software use.
• Support Active Directory, including documentation and troubleshooting.
• Work on project tasks related to updates, upgrades, and installations.
• Support provisioning and rollout of new mobile devices and provide one-on-one instruction.
• Create and maintain documentation, and research new technologies and products.
• Complete assigned project work, including establishing innovative approaches to managing ServiceNow tickets.
• Interact regularly with employees in verbal and written form.

Benefits

• Medical coverage
• Retirement savings plan
• Backup childcare
• Employee support programs
• Commuter transit subsidy
• Base salary and annual discretionary bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed