IT Services Co-Op

BXP•Boston, MA

2d•$23 - $26

About The Position

The IT Services Co-Op performs support and project responsibilities across the Technical Support and Infrastructure Services teams in BXP’s Information Systems Department. The role provides end-user assistance, supports infrastructure and mobile-device deployments, maintains documentation, researches technologies, and completes dedicated project work. Approximately 30% of the time is associated with project work, including developing innovative approaches to managing tickets on the ServiceNow platform. Projects vary in scope and are intended to enhance the Information Systems Department. The position regularly interacts verbally and in writing with employees and reports to the Manager, IT Services, who provides supervision and guidance and periodically evaluates performance. Work includes general office activities, movement between departments, and lifting up to 30 pounds to install or relocate computers and monitors.

Requirements

Currently performing coursework in Computer Sciences or a related field.
Service-oriented attitude when working with others.
Detail-oriented and methodical approach to solving problems and managing multiple projects.
Aptitude for learning technical concepts; results-oriented and quick to learn when supporting new products and technologies.
Strong knowledge of relational databases and accounting practices.
Working knowledge of Windows 7 and Office 2010.
Experience with at least one software package in each of these categories: word processor and spreadsheet.
Ability to lift 30 pounds.

Responsibilities

Respond to requests for assistance in person or through remote support tools.
Document and escalate problems and requests as appropriate.
Diagnose hardware problems and perform or coordinate hardware repairs.
Install laptops, desktops, printers, personal device assistants, and other peripherals; maintain and enforce hardware policies and standards.
Support operating systems and software applications, including Windows 11, Office 2010, VMWare Horizon View, and Adobe applications.
Validate and update configurations for computers, copiers, printers, and phones.
Provide one-on-one instruction on hardware and software use.
Support Active Directory, including documentation and troubleshooting.
Work on project tasks related to updates, upgrades, and installations.
Support provisioning and rollout of new mobile devices and provide one-on-one instruction.
Create and maintain documentation.
Research new technologies and products.
Complete assigned impactful project work, including establishing innovative approaches to managing ServiceNow tickets.