IT ServiceNow Developer

Holland & Knight•Tampa, FL

4d•Onsite

About The Position

We are seeking an IT ServiceNow Developer to join our team. The IT ServiceNow Developer will provide technical and programming support for our IT Service Management Solution (ServiceNow) while aligning to Service Management best practices. The role will be primarily responsible for researching, planning, coordinating, and delivering application solutions for the ServiceNow platform.

Requirements

2+ years of experience as a System Administrator/Developer
2+ years of experience using scripting/coding languages (i.e. JavaScript, CSS, HTML, Angular JS)
2+ years of experience with LDAP/Active Directory and Single Sign On
3+ years of experience in IT Service Delivery
Must have effective written and oral communication skills
Must be able to manage multiple projects at the same time
Must be able to act with a sense of urgency and adapt to changing priorities

Nice To Haves

Hands-on development/configuration experience with an IT Service Management platform such as Remedy, HP, or ServiceNow is a plus

Responsibilities

Build and customize ServiceNow - from collecting requirements, writing implementation plans, to coding and execution of those plans
Use scripting tools to automate routine tasks being done in the ServiceNow platform
Create Requirements Definitions and Technical Specifications Documentation
Articulate technical concepts using easily understandable business language
Load, manipulate and maintain data between ServiceNow and other systems
Research and deploy new releases and/or enhancements into the ServiceNow environment
Perform system and integration testing with sample data
Be responsive to production outages and remedy critical issues as quickly as possible
Recognize and report issues before they adversely impact firm operations or project schedule
Monitor health, usage and overall compliance of the IT Service Management platform

Benefits

comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners
life and AD&D insurance
short and long term disability insurance
tax-advantaged accounts for health care expenses, including FSAs and HSAs
FSAs for dependent care
health advocacy services
behavioral health and counseling resources for all family members
401(k)
profit sharing
backup dependent care
senior care planning support
resources for individuals with development disabilities and their caregivers
paid holidays and other paid time off, including paid leave for new parents