IT Service Technician

The Lee Company • Franklin, TN

7d • Onsite

About The Position

Work with all aspects of company Information Technology systems to support 1000 users in multiple locations. Primary purpose of this position is to impact the speed of which inbound tickets are touched, triaged, escalated and resolved.

Requirements

• Bachelor Degree in related field or equivalent experience in technology support, network administration, and support activities in multi-user network environments.
• 3+ years of experience in desktop support.
• 3+ years of experience in networking support.
• Experience with desktop support and imaging tools.
• High level of organizational and communication skills.
• Strong problem solving abilities required.
• Able to self-manage and prioritize tasks.
• Able to handle stress and job demands.
• Able to cooperatively work with others.
• Must have reliable transportation.
• Display an interest in career development, continual education, and a desire to create and implement innovative solutions.
• Exercise the highest ethical standards.
• Successful completion of a criminal background check and drug screening.
• Candidates must be legally authorized to work in the United States.
• At the time of hire, employees will be required to provide proof of employment eligibility.

Nice To Haves

• Experience with JAMF MDM
• ServiceNow administration
• JavaScript
• Cisco/Meraki access points/switches/routers
• Microsoft Windows Server 2008 R2-2012 R2
• Microsoft RDS Server
• Microsoft DHCP & DNS Services
• Microsoft Dynamics SL
• Microsoft Skype for Business & Teams
• Microsoft Office 365, CRM, Lync, SharePoint, Intune
• Microsoft SQL Server
• Microsoft System Center
• ShorTel PBX/Call Center/ Telephony Equipment
• VMWare vSphere

Responsibilities

• Support 1000 users in multiple locations.
• Touch, triage, escalate, and resolve inbound tickets.
• Work with all aspects of company Information Technology systems.

Benefits

• Comprehensive health, dental, and vision insurance
• Free virtual primary care, mental health, and urgent care services for employees and their family members
• Earned Wage Access (EWA) – access a portion of your earned pay before payday
• 401(k) company match
• HSA contributions
• Company-paid life and long-term disability insurance
• Company-supported volunteer opportunities
• Free trade training through Lee Company University (LCU)
• Paid time off (PTO)
• Career growth opportunities
• Holidays
• Chaplain services

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree