IT Service Technician

Govcio LLC•Centennial, CO

1d•$26 - $26•Onsite

About The Position

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal customer. This position will be located in Centennial, CO and will be an onsite position. All contract personnel may be required to travel occasionally for site coverage. Employee will be required to obtain an A+, ITIL Foundation, HDI certification, and one of the following within six months of hire: Security+, Network+, or Server+. The cost of certification will be reimbursed by GovCIO.

Requirements

High School with 0-2 years (or commensurate experience)
US Citizen
High degree of technical proficiency
Excellent problem-solving skills and analytical abilities
Must be able to obtain and hold a Public Trust Clearance.

Nice To Haves

Minimum 6 months’ experience troubleshooting Apple Macintosh software and hardware in a customer service role
Certification in Microsoft Operating Systems
Familiarity with SCCM remote resolution and with using SCCM to remotely complete software installation
CompTIA Network+
CompTIA A+
CompTIA Server+
CompTIA Security+

Responsibilities

Provide support for all onsite IT activities.
Consult with support teams, help desks, customers and other technical staff in the resolution of problems.
Coordinate and perform operation and/or maintenance activities for networks/servers.
Identify recurring problems and recommend steps to reduce the severity or frequency of problems.
Install, troubleshoot and maintain an extensive variety of products and equipment.
Deliver services and solutions in technical support, systems refresh, software integration, and operations support.
Identify, analyze, and repair product failures, and order and replace parts as needed.
Provide onsite training of customer support personnel.
Provide on-call support by identifying, researching and resolving technical problems received via the ServiceNow ticketing system.
Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
Recommend systems modifications to reduce user problems.
Perform routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components.
Install operating system patches, upgrades etc. via SCCM Software Center
Provide remote support services for telework/home users.
Help ensure user applications work over VPN and/or Citrix.
Manage user relocation requests
Ensure devices are properly encrypted.
Local On-Site Cabling
Provide on-site support for enterprise groups such as the network and security operation centers.
Restart network equipment, including switches and routers as directed by enterprise networking.
Replace defective network equipment.
Wireless Services
Assist users with mobile communication devices.
Provide tier 2 support, including but not limited to hardware troubleshooting, OS reinstall, and assisting with device swapping.
Asset Inventory Support
Assist with physical inventory as needed.
Assist with receiving and receipting property.
Disposal Preparation Support
Process computer equipment for disposal.
Ensure disposal policies are properly employed.
Ensure all devices are fully wiped of information before leaving the facility.
Video Conferencing and Audio/Video O&M
Troubleshoot system problems.
Work with support staff for remote troubleshooting and repairs.
Assist in setting up presentation devices and video conferencing units.
Support pre/post application releases.
Gather analyze, and report end-user support trends.
Answer Service Desk calls and assist users when call volumes are unusually high.
Other duties as assigned.