IT Service Technician

Labcorp • Nashville, TN

7d • Hybrid

About The Position

LabCorp is seeking an IT Service Technician to join their team in Nashville, TN, with the flexibility of a hybrid work schedule. This client-facing IT Field Technician role involves new installations and break/swap services for various IT hardware and software. The position supports diverse clients including doctor's offices, hospital labs, LabCorp Patient Service Centers, and internal employee operations. The role requires maintaining IT hardware inventory, ordering equipment, and managing RMAs. Training clients on proprietary software via onsite visits and Webex sessions is also a key responsibility. The role is described as a client-facing IT Field Service Technician position.

Requirements

• High school diploma
• 1 or more years of work experience in an IT role
• Familiarity with Active Directory (adding/deleting/moving PCs)
• Experience with Service Now, MS Word, Excel, Outlook, Webex, Teams, Helpdesk ticketing software, PeopleSoft, and Webex.
• Proven multitasker with the ability to maintain a positive attitude and prioritize tasks in a busy and rapidly changing environment.
• Valid Driver's License
• Ability to lift and carry up to 65 lbs
• Ability to access elevated work areas and perform tasks at height using ladders, lifts, platforms, or other approved equipment.

Nice To Haves

• Associates degree in Information Technology

Responsibilities

• Perform new installations and break/swap services for IT hardware including HP computers, monitors, HP laser printers, Symbol barcode scanners, Dymo and Monarch label printers.
• Install and troubleshoot preconfigured Cisco networking devices such as Meraki VPN, WAPs, and patch panels.
• Connect, install, and troubleshoot internet sources like ATT Nighthawks, Verizon Dragons, Cisco MG41/51, and Broadband modems.
• Install proprietary software and schedule onsite installations with clients.
• Learn proprietary software, train clients onsite, and conduct Webex training sessions.
• Order and maintain local IT hardware inventory and manage RMA of devices.
• Support a variety of corporate and local IT projects.
• Perform overnight travel approximately 10% of the time.

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Short-term Disability (STD)
• Long-term Disability (LTD)
• 401(k)
• Paid Time Off (PTO) or Flexible Time Off (FTO)
• Tuition Reimbursement
• Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED