IT Service Technician

Champions Group Holdings•Brea, CA

1d•Onsite

About The Position

We are currently seeking a skilled IT Service Technician to join our IT Team. As an IT Service Technician, you will provide IT support to office and field employees across the organization. The IT Service Technician will find fixes and final solutions by troubleshooting issues while providing superior customer service. This position must have a proactive mindset, be technically capable, and be a self-starter with strong communication and organizational skills. If you're passionate about technology, enjoy problem-solving, and thrive in a fast-paced environment, we want you on our team.

Requirements

Minimum of 2 years of experience in a similar role.
Strong knowledge of Windows operating systems, Active Directory, and Office 365.
Strong knowledge of computer hardware, software, and networking concepts
Experience with mobile device management through MDM Tools.
Proven experience in technical support or IT support roles.
Familiarity with Help Desk software (ServiceNow, etc.)
Awareness of Cybersecurity best practices is essential for this role.
Excellent troubleshooting and problem-solving skills.
Ability to communicate effectively with both technical and non-technical users.
Strong attention to detail and organizational skills.
Strong communication and customer service skills.
Ability to work independently or as part of a team in a fast-paced environment.
Ability to work independently and as part of a team.

Nice To Haves

MDM (MAAS360 IBM) experience is a plus.

Responsibilities

Provide on-site/remote technical support and troubleshooting for computer hardware and software issues.
Install, configure, and maintain computer systems, networks, and peripherals.
Set up mobile devices, including phones, tablets, accessories, and assist users with support needs.
Respond to user inquiries and provide timely assistance with IT-related problems.
Collaborate with team members to resolve complex technical issues.
Document and track all support tickets, assets, and configurations using Help Desk software.
Perform routine maintenance tasks, such as system updates and backups.
Troubleshoot networking and application-related issues & escalate as needed.
Onboarding and Offboarding associates: new hire, offboarding coordination, create/disable accounts, configure/install software, and equipment.
Provide mobile device support (iOS mobile phones and tablets, but not limited to), and be responsible for maintaining enterprise mobile standards, policies, and implementation practices.