IT Service Desk Technician

Infleqtion•Louisville, CO

4h•Onsite

About The Position

Infleqtion is seeking a reliable and customer-focused IT Service Desk Technician to join our support team. This role serves as the first point of contact for end users, providing technical assistance and resolving a wide range of IT issues. The ideal candidate has strong troubleshooting skills, excellent communication, calm demeanor, and a commitment to delivering high-quality support while maintaining accurate documentation.

Requirements

1–2 years of experience in an IT support or help desk role (or equivalent technical training)
Basic knowledge of Windows operating systems and common desktop applications
Familiarity with Active Directory, Microsoft 365, and ticketing systems
Strong troubleshooting and problem-solving skills
Excellent customer service and communication skills
Ability to prioritize and manage multiple tasks in a fast-paced environment
Attention to detail and commitment to documentation

Nice To Haves

Experience supporting macOS and/or Linux systems
Knowledge of mobile device management (MDM) solutions
Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)
Familiarity with remote support tools and endpoint management platforms
Exposure to ITIL framework or IT service management best practices
Relevant certifications (e.g., CompTIA A+, Network+, or similar)

Responsibilities

Serve as the primary point of contact for IT support requests via in-person interactions, phone, email, chat, and ticketing systems
Troubleshoot and resolve hardware, software, and connectivity issues for end users
Log, categorize, prioritize, and track incidents and service requests in the ITSM/ticketing system
Provide support for desktop and laptop systems, mobile devices, printers, and peripherals
Assist with user account management, including password resets, permissions, and access requests (e.g., Active Directory, Microsoft 365)
Support common business applications and collaboration tools
Escalate complex or unresolved issues to Tier 2/3 support teams as needed
Follow established procedures for incident, request, and change management aligned with ITIL best practices
Maintain and contribute to knowledge base articles and documentation
Assist with onboarding/offboarding processes, including equipment provisioning and account setup
Ensure a high level of customer satisfaction through clear communication and timely follow-up