IT Service Desk Technician
About The Position
The IT Service Desk Technician provides technical support for end user hardware and software needs. The position provides routine technical support and maintenance for desktop, laptop, telephony, and network systems including hardware, application software, operating systems, and connectivity. In addition, the role is responsible for troubleshooting issues and documenting resolution with support as needed. Responsibilities include knowledge transfer forums to identify and resolve problems and contribute to all phases of support, including coordination, monitoring, tracking, and resolution related to installations, upgrades, software, hardware, operating systems, and operating system configuration issues. The IT Support Technician additionally provides support to the Service Desk team as needed and will participate in Level 1 resolutions on a rotational basis, including direct phone support to assist with Level 1 resolutions.
Requirements
- Knowledge of computer hardware
- Exceptional written and oral communication skills
- Exceptional interpersonal skills
- Understanding of TCP/IP based networking
- Work well with minimal supervision showing clear direction and initiative.
- Minimum of 1-3 years healthcare or IT-related work experience OR Associate degree in Healthcare Information Technology, Computer Science, Information Technology, or related field.
Nice To Haves
- Associate degree in Healthcare Information Technology, Computer Science, Information Technology, or related field.
Responsibilities
- Provides technical support for end user hardware and software needs.
- Provides routine technical support and maintenance for desktop, laptop, telephony, and network systems including hardware, application software, operating systems, and connectivity.
- Troubleshoots issues and documents resolution with support as needed.
- Participates in knowledge transfer forums to identify and resolve problems.
- Contributes to all phases of support, including coordination, monitoring, tracking, and resolution related to installations, upgrades, software, hardware, operating systems, and operating system configuration issues.
- Provides support to the Service Desk team as needed.
- Participates in Level 1 resolutions on a rotational basis, including direct phone support to assist with Level 1 resolutions.
Benefits
- Medical
- Vision
- Dental
- Retirement with Employer Match
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
