IT Service Technician

Lee Company•Franklin, TN

6d•Onsite

About The Position

Work with all aspects of company Information Technology systems to support 1000 users in multiple locations. Primary purpose of this position is to impact the speed of which inbound tickets are touched, triaged, escalated and resolved.

Requirements

Bachelor Degree in related field or equivalent experience in technology support, network administration, and support activities in multi-user network environments.
3+ years of experience in desktop support.
3+ years of experience in networking support.
Experience with desktop support and imaging tools.
High level of organizational and communication skills.
Strong problem solving abilities required.
Must be able to self-manage and prioritize tasks.
Must be able to handle stress and job demands.
Must be able to cooperatively work with others.
Must have reliable transportation.
Exercise the highest ethical standards.
Successful completion of a criminal background check and drug screening.
Candidates must be legally authorized to work in the United States.
At the time of hire, employees will be required to provide proof of employment eligibility.

Nice To Haves

Experience with the following technologies is a plus: JAMF MDM ServiceNow administration JavaScript Cisco/Meraki access points/switches/routers Microsoft Windows Server 2008 R2-2012 R2 Microsoft RDS Server Microsoft DHCP & DNS Services Microsoft Dynamics SL Microsoft Skype for Business & Teams Microsoft Office 365, CRM, Lync, SharePoint, Intune Microsoft SQL Server Microsoft System Center ShorTel PBX/Call Center/ Telephony Equipment VMWare vSphere
Display an interest in career development, continual education, and a desire to create and implement innovative solutions.