IT Service Technician - Level 1

DigiCert • Lehi, UT

9d

About The Position

DigiCert is a global leader in intelligent trust, protecting the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management to secure infrastructure, software, devices, messages, AI content, and agents. We are seeking an IT Service Technician - Level 1 to join our team. Under the direction of the Global IT Service Desk Manager, you will be responsible for day-to-day help desk operational tasks, resolving internal employee technical needs, ensuring compliance requirements are met, and assisting with onboarding and offboarding processes. This role requires good computer skills, including installing new applications and setting up new workspaces, and a willingness to be a helpful resource for the Service Desk team.

Requirements

• Practical hardware and software computer knowledge.
• Working towards a technical degree.
• 1+ years of practical experience in the computer industry.
• Organizational skills: managing multiple projects at a time.
• Very good practical Jira experience.
• Communication skills: able to effectively communicate.
• Good vision able to work through challenging situations.
• Very good organizational skills.
• Self-motivated good vision looking forward.

Nice To Haves

• IT certifications like A+ or MCP are a plus.
• Okta, Microsoft, and Atlassian experience is helpful.

Responsibilities

• Work on service desk tickets and requests, providing excellent customer service and troubleshooting practices.
• Enforce Information Security Requirements, including validating evidence, working with auditors, and following compliance requirements.
• Establish and maintain IT vendor relationships.
• Work with the Global Service Desk Manager to procure hardware.
• Collaborate with other teams on projects.
• Assist with creating, updating, and maintaining knowledge base articles for internal use.
• Provide a clear vision for your team and relay vision upward to higher leadership.
• Improve existing processes and propose and adopt new processes where applicable.
• Work closely with the Service Desk Manager to manage various team projects.
• Help with onboarding/offboarding employees and imaging new laptops.

Benefits

• Generous time off policies
• Top shelf benefits
• Education, wellness and lifestyle support

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree