IT Service Technician - Level 1

DigiCert•Lehi, UT

13h•Onsite

About The Position

Under the direction of the Global IT Service Desk Manager, you will be assigned day-to-day help desk operational tasks. Your role will involve resolving the technical needs of all internal employees, ensuring compliance requirements are met, and assisting with the onboarding and offboarding of employees. You will utilize your computer skills for installing new applications and setting up new workspaces, acting as a willing resource to the Service Desk team.

Requirements

Practical hardware and software computer knowledge.
Working towards a technical degree.
1+ years of practical experience in the computer industry.
Organizational skills: managing multiple projects at a time.
Very good practical Jira experience.
Communication skills: able to effectively communicate, good vision able to work through challenging situations.
Very good organizational skills.
Self-motivated good vision looking forward.

Nice To Haves

IT certifications like A+ or MCP are a plus
Okta, Microsoft, and Atlassian experience is helpful

Responsibilities

Work on service desk tickets and requests providing excellent customer service and troubleshooting practices.
Enforce Information Security Requirements: includes validating evidence, working with auditors, and following compliance requirements.
Establish and maintain IT vendor relationships.
Work with Global Service Desk Manager to procure hardware.
Collaborate with other teams on projects.
Assist with creating, updating, and maintaining knowledge base articles for internal use.
Provide a clear vision for your team, and relay vision to upward to higher leadership. improve existing processes, and propose and adopt new processes where applicable.
Work closely with Service Desk Manager to manage various team projects.
Help with onboarding / offboarding employees and imaging new laptops.