Temporary IT Helpdesk Technician (Level 1 / Level 2)

Banijay Americas

3d • Hybrid

About The Position

Banijay Americas is seeking a Temporary IT Helpdesk Technician (Level 1 / Level 2) to provide onsite support at our North Hollywood office. This role is focused on hands-on end-user support and day-to-day IT operations in an onsite environment. The position is a short-term contract engagement (3–4 months).

Requirements

• 3+ years of hands-on IT support experience (L1/L2 helpdesk or equivalent)
• Strong troubleshooting skills across: macOS and Windows environments
• Experience supporting: Microsoft 365 (Outlook, Teams, OneDrive), Endpoint hardware and peripherals
• Experience working in a ticketing system (Autotask or similar)
• Ability to operate independently in a fast-paced, onsite environment
• Strong communication skills with non-technical users
• Comfortable handling walk-up and ad hoc support requests
• Must be willing to submit to a background investigation.
• Must have unrestricted work authorization to work in the United States.
• Must be 18 years or older.

Nice To Haves

• Experience in mixed Mac/PC environments
• Familiarity with: Active Directory / Entra ID, Device management tools (Group Policy, Addigy, or similar)
• Experience supporting: Conference room / AV setups
• Prior contract or temporary IT support experience

Responsibilities

• Provide onsite Level 1 and Level 2 support for end-user technology issues
• Troubleshoot and resolve issues across: macOS and Windows endpoints, Mobile devices (iOS/Android), Peripherals (printers, docking stations, AV/conference rooms)
• Deliver walk-up and desk-side support for onsite employees
• Manage and update tickets in Autotask, ensuring: Timely response and resolution, Clear documentation of issues and actions taken
• Support new hire onboarding and employee changes, including: Device setup and deployment, Coordination with account provisioning processes
• Install and configure: Laptops/desktops, Monitors and peripherals, Basic AV and conferencing equipment
• Perform basic administrative tasks (as directed), including: Microsoft 365 / Entra ID user support
• Escalate complex or recurring issues to senior IT staff
• Maintain a high level of customer service and professionalism in all interactions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed