IT Helpdesk Technician
About The Position
Under the supervision of the IT Director, the IT Technician is responsible for providing onsite and remote customer support on computer and phone systems to internal and external users at all sites. CommuniCare+OLE provides an inclusive workplace that promotes and values diversity and life experience. CommuniCare+OLE encourages people of all backgrounds to apply including, but not limited to, Black, Indigenous Peoples, people of color, immigrants, refugees, women, LGBTQIA+, people with disabilities, veterans, individuals of all ages and religions, and individuals who have been affected by the legal system. YOU ARE WELCOME HERE. The following reflects requirements and essential functions of this position but does not restrict tasks that may be assigned. Essential functions include basic job duties, core elements, or fundamental responsibilities that an employee must perform to hold the position. Employees must be able to perform these essential functions with or without reasonable accommodation (accommodation may be requested). Duties and responsibilities are not all-inclusive, and they may be assigned or reassigned to this job at any time, due to reasonable accommodation or any other reason.
Requirements
- Associate degree in Information Technology or equivalent work experience and/or IT certifications preferred
- A minimum of 2 years’ experience providing Level 1 Desktop support in a Microsoft environment is required
- Experience supporting Electronic Medical Record systems - Ochin Epic preferred
Nice To Haves
- healthcare environment is preferred
Responsibilities
- Responds to calls placed to IT Helpdesk and Teams chats with promptness and professionalism
- Perform systems administration tasks including new user setup, email, imaging and deploying new computers, and setting up printers and phones
- Assists in the setup of projectors, laptops, and speaker phones for training and presentations
- Assists with hardware and OS installation
- Updates Help Desk ticketing system and document procedures
- Monitors the status of printers and computers
- Keeps an asset inventory of all network equipment
- Eager to learn and expand technical skills
- Collaborate with Electronic Health Record and Data teams in managing the system software.
- Performs other duties as assigned
Benefits
- Medical, Dental, Vision Coverage
- Employer coves 90% of employee premium and 50% of dependent premium
- 18 days of PTO (Vacation & Sick)
- 10 Paid Holidays + 1 Float Holiday
- 2% Employer Match on Employee 4% contribution for 403(b) retirement plan
- Tuition Reimbursement of up to $2,000 per Calendar Year for part-time and full-time employees (prorated per Full-Time Equivalent)
- Life & Accidental Insurance Coverage
- Employer contribution for Health Savings Account
- Flexible Spending Account (FSA) and Limited FSA Options
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
