IT Service Desk Technician (Temp)

Cermaq Canada Ltd•Campbell River, BC

5d•Onsite

About The Position

Cermaq Canada is seeking a skilled and customer-focused team member to fill the full-time, 12-month contract role of IT Service Desk Technician in our IT Department to help support us through an exciting period of business transition. Cermaq is an international salmon farming company, which prides itself on playing a leadership role in the global sector. We have a team of more than 3500 employees across Chile, Canada and Norway. A committed team that is proud to grow nutritious seafood for a competitive global market. At Cermaq, you become part of a meaningful and consistently developing workplace. We offer a wide range of job opportunities where you will be able to grow and learn in a rapidly advancing and dynamic sector. We support our employees’ personal development and make it possible for you to realize new ideas and initiatives. Our culture is informal and dedicated. We are smart people in rubber boots. We care for each other, for the environment and for our communities. In this role, you will be responsible for providing technical support and assistance to end-users while maintaining a high level of customer satisfaction. You will be responsible for carrying out the initial investigation and troubleshooting, resolving where possible or escalating for more technical or senior input. Communication and excellent customer service are key in the role and should complement a well-rounded background in IT support. Daily tasks include providing deskside and remote support for users across all Cermaq sites, managing user access to resources and applications both on-premises and cloud hosted and troubleshooting any issues with connectivity or access. The Service Desk Technician works with internal and external teams to ensure that IT services are delivered according to agreed service levels and in-line with agreed business expectations.

Requirements

High School Diploma required
2 years of experience or more in a similar helpdesk or deskside support role
Strong technical knowledge of computer hardware, software applications, and network systems
Proficient in troubleshooting and resolving issues related to Microsoft Windows and M365 Applications
Experience with Active Directory, Microsoft Intune, user account management, and basic network troubleshooting.
Excellent problem-solving skills with a proactive and customer-centric approach.
Strong communication skills, both written and verbal, with the ability to effectively interact with end-users of varying technical abilities.
Ability to prioritize and manage multiple tasks in a fast-paced environment.
Valid Class 5 Drivers License

Nice To Haves

post-secondary training in Technology, Computer Science, or a related field preferred
Experience with Mobile Device Management (MDM) or Mobile Application Management (MAM) is highly desirable.
IT certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar certifications are a plus.

Responsibilities

Provide technical support and assistance to end-users, ensuring prompt and effective issue resolution
Update documentation related to hardware, software, and network systems to ensure accurate and current information
Support the maintenance of IT asset information, ensuring proper tracking and oversight of hardware and software assets, following agreed inventory management processes
Respond to helpdesk tickets and inquiries from end-users, providing timely and professional support via phone, email, or in-person
Troubleshoot and resolve hardware, software, and network issues to minimize downtime and disruption
Install, configure, and maintain computer systems, peripherals, and software applications as part of the IT Service Catalogue
Collaborate with other IT teams to escalate complex issues and coordinate problem resolution.
Document support activities, solutions, and procedures, contributing to the enhancement of our knowledge management resources
Deliver exceptional customer service, ensuring clear and effective communication with end-users throughout the support process
Provide training and guidance to end-users on using various software applications and technology tools in the updated infrastructure