IT Service Desk Technician

DIALITY INC • Irvine, CA

23h • Onsite

About The Position

Diality is a medical device company focused on developing solutions to improve lives impacted by kidney disease. Diality offers the Moda-flx Hemodialysis System, a user-friendly, mobile, and connected hemodialysis system designed to maximize clinical flexibility and ease-of-use for both clinical and non-clinical users. The Moda-flx Hemodialysis system combines flow rate capabilities of conventional in-center dialysis devices with a fully integrated reverse osmosis (RO) water filtration system to provide a broad range of prescriptions and meet the needs of any professional dialysis care setting. The IT Service Desk Technician provides first-level technical support to end users, ensuring reliable access to systems, applications, and devices in a regulated medical device environment. This role supports daily operations and escalates issues as needed.

Requirements

• Strong customer service and communication skills
• Working knowledge of Windows, macOS, Microsoft 365
• Basic understanding of cybersecurity and access controls
• Ability to follow SOPs in a regulated environment
• Administer user accounts, permissions, email distribution groups, and security groups within Active Directory and Microsoft 365.
• Strong background in troubleshooting Windows OS, Active Directory, networking, and enterprise applications

Nice To Haves

• Experience in server implementation and management.
• Experience with cloud migration strategies and risk management in IT environments.
• Strong track record with software validation and IT compliance documentation.

Responsibilities

• Provide Tier 1 support for hardware, software, and user access issues
• Respond to service desk tickets and document resolutions
• Support onboarding and offboarding activities
• Assist with endpoint setup, patching, and MFA enforcement
• Escalate incidents to MSP or Systems Administrator as required
• Configure, maintain, and support network-connected devices such as printers, and scanners.
• Administer user accounts, permissions, email distribution groups, and security groups within Active Directory and Microsoft 365.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees